Commercial Lines Insurance Account Manager

4 days ago

Bozeman, Montana, United States Gpac Full time
Job Summary

We are seeking a highly skilled Commercial Lines Customer Service Representative to join our team at GPAC. As a key member of our team, you will play a vital role in delivering exceptional service to our commercial insurance clients.

Key Responsibilities
  • Client Interaction: Provide superior service to existing clients by updating policies, offering quotes, processing payments, addressing inquiries, and supplying necessary documentation.
  • Client Onboarding: Assist new clients or support a producer by understanding their needs, gathering data, researching policy options, presenting recommendations, finalizing and binding coverage, cancelling policies, and negotiating with carriers as required.
  • Policy Reviews: Schedule and conduct appointments or support producers in reviewing current policies, assessing liability limits and exposures, exploring additional coverage needs, evaluating replacement costs, and processing renewals.
  • Product Information: Provide detailed information about insurance products and services, quote new business, process renewals, cancel accounts, handle payments, and deliver requested documentation.
  • Issue Resolution: Address and resolve product or service issues by clarifying customer concerns, identifying root causes, explaining solutions, expediting corrections or adjustments, and following up to ensure resolution.
  • Policy Accuracy: Review audits and policies for accuracy, facilitate corrections between clients and carriers as needed.
  • Record Management: Maintain accurate records of customer interactions and transactions in the agency management system, including details of inquiries, comments, and actions taken.
  • Team Support: Collaborate with team members, provide mentorship, offer expertise, answer questions, and participate in both formal and informal meetings.
Qualifications
  • Licensing: Possess the insurance license required by your state.
  • Experience: At least two years of experience in commercial lines insurance account management.
  • Knowledge: In-depth understanding of insurance products, rating procedures, underwriting processes, coverages, and industry standards.
  • Customer Service: Excellent customer service skills, professional phone manner, and strong written and verbal communication.
  • Skills: Detail-oriented, organized, able to multitask, and capable of resolving complex issues independently.
  • Time Management: Strong time management skills with a focus on personal accountability and the ability to handle challenging situations effectively.
  • Technical Proficiency: Skilled in using technology and computer systems, including agency management software, rating tools, and carrier websites.
What We Offer
  • Competitive salary
  • Opportunities for professional development
  • A supportive and collaborative work environment

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