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Commercial Loss Management Specialist
2 months ago
- Comprehensive health benefits package, including medical, vision, and dental coverage
- 401(k) plan with employer contribution
- Profit-sharing opportunities
- Generous paid time off and holiday leave
- Paid parental leave policy
- Company-sponsored mental wellness program through Headspace
- Access to two on-site fitness facilities
- Employee Assistance Program available
- Engagement in Employee Resource Groups
- Opportunities for personal and professional growth
The Commercial Loss Management Specialist plays a vital role in supporting the Commercial Large Loss Division (CLLD) and the associated functions of the Commercial Large Loss Project Managers. This position involves collaboration with personnel at various levels, including the Large Loss Response Team and the SERVPRO franchise network. The role reports directly to the Director of Commercial Loss.
Key Responsibilities
- Oversee the management of job loss documentation by facilitating the initiation and closure of loss files, securing necessary documentation, and preparing completed files for review and approval.
- Maintain a log for commercial dispatch follow-ups and ensure oversight of commercial losses.
- Assist in keeping job file information current and accurate, including tracking work-in-progress jobs, pending invoices, and accounts receivable.
- Support the tracking of Large Loss Response Team (LLRT) membership requirements, updates to the LLRT roster, and communication with CLLD team members and relevant parties.
- Engage with franchisees interested in LLRT membership, monitor submitted applications, and assist with annual membership renewals.
- Collect and review completed job file documentation from operators.
- Provide support as needed during storm events to CLLD team members, call center, and other departments.
- A minimum of three years of relevant experience in insurance or restoration is required.
- Strong communication skills to effectively interact with leaders, colleagues, and clients through various channels.
- Excellent written and verbal communication abilities.
- A keen attention to detail and a commitment to quality.
- Intermediate to advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Strong interpersonal, analytical, and problem-solving capabilities.
- Exceptional time management, organizational, and prioritization skills.
- A High School Diploma or GED is required.
- An Associate Degree in Business Administration, Computer Software Applications, or a relevant certificate is preferred.
For over five decades, SERVPRO has established itself as a leading provider of fire and water cleanup and restoration services, mold remediation, construction, and biohazard and pathogen cleanup across the United States and Canada. Our network of over 2,200 independently owned and operated franchises is supported by a dedicated headquarters team. We are committed to fostering a professional community that values diversity and collaboration in our shared mission.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, gender, sexual orientation, national origin, veteran, or disability status.
