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Commercial Loss Management Specialist
2 months ago
- Comprehensive health benefits package, including medical, vision, and dental coverage
- 401(k) plan with employer contribution
- Profit-sharing opportunities
- Generous vacation and holiday leave
- Paid parental leave
- Company-sponsored mental wellness program through Headspace
- Access to two on-site fitness facilities
- Employee Assistance Program
- Supportive Employee Resource Groups
- Opportunities for personal and professional growth
The Commercial Loss Management Specialist plays a crucial role in supporting the Commercial Large Loss Division (CLLD) and the associated functions of the Commercial Large Loss Project Managers. This position involves collaboration with various personnel, including the Large Loss Response Team and the SERVPRO franchise network. The role reports directly to the Director of Commercial Loss.
Key Responsibilities
- Oversee the management of job loss documentation by facilitating the initiation and closure of loss files, ensuring proper documentation is secured, and preparing files for review and approval.
- Maintain a log for commercial dispatch follow-ups and ensure adequate oversight of commercial losses.
- Assist in keeping job file information current and accurate, including monitoring ongoing jobs, pending invoices, and accounts receivable.
- Track membership requirements for the Large Loss Response Team (LLRT), update the membership roster, and communicate with CLLD team members and relevant stakeholders.
- Engage with franchisees interested in LLRT membership, track submitted applications, and assist with the annual renewal process.
- Collect and review completed job file documentation from operators.
- Provide support as needed during storm events to CLLD team members, call center, and other departments.
- A minimum of three years of relevant experience in insurance or restoration is required.
- Strong communication skills, capable of effectively interacting with leaders, colleagues, and clients in person, over the phone, and in writing.
- Exceptional written and verbal communication abilities.
- A keen attention to detail and a commitment to quality.
- Intermediate to advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Strong interpersonal, analytical, and problem-solving capabilities.
- Excellent time management, organizational, and prioritization skills.
- A High School Diploma or GED is required.
- An Associate Degree in Business Administration, Computer Software Applications, or a relevant certification is preferred.
For over five decades, SERVPRO has established itself as a leading provider of fire and water cleanup and restoration services, mold remediation, construction, and biohazard cleanup across the United States and Canada. Our network of over 2,200 independently owned and operated franchises is supported by a dedicated team at our headquarters. We are committed to fostering a professional environment that values diversity and collaboration, celebrating the unique qualities that each individual brings to our collective mission.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, gender, sexual orientation, national origin, veteran, or disability status.
