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Commercial Loss Management Specialist
2 months ago
- Comprehensive health benefits package, including medical, vision, and dental coverage
- 401(k) plan with employer matching
- Profit-sharing opportunities
- Generous vacation and holiday leave
- Paid parental leave
- Company-sponsored mental health support through Headspace
- Access to two on-site fitness facilities
- Employee Assistance Program
- Employee Resource Groups for community support
- Programs for personal and professional growth
The Commercial Loss Management Specialist plays a vital role in supporting the Commercial Large Loss Division (CLLD) and the functions of the Commercial Large Loss Project Managers. This position requires interaction with various team members, including the Large Loss Response Team and the SERVPRO franchise network. Reporting directly to the Director of Commercial Loss, this role is essential for effective coordination.
Key Responsibilities
- Oversee the management of job loss files by assisting in the initiation and closure of files, securing necessary documentation, and preparing completed files for review.
- Maintain a log for commercial dispatch follow-ups and ensure proper oversight of commercial losses.
- Assist in keeping job file information current and accurate, including tracking work-in-progress jobs, pending invoices, and accounts receivable.
- Monitor Large Loss Response Team (LLRT) membership requirements, update the LLRT membership roster, and communicate with CLLD team members and relevant parties.
- Engage with franchisees interested in LLRT membership, track submitted applications, and assist with annual membership renewals.
- Collect and review completed job file documentation from operators.
- Provide support during storm events to CLLD team members, call center, and other departments as needed.
- A minimum of three years of relevant experience in insurance or restoration is required.
- Strong communication skills, capable of engaging effectively with leaders, colleagues, and clients in person, over the phone, and in writing.
- Exceptional written and verbal communication abilities.
- A keen eye for detail and a strong commitment to quality.
- Intermediate to advanced proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Strong interpersonal, analytical, and problem-solving skills.
- Excellent time management, organizational, and prioritization capabilities.
- A High School Diploma or GED is required; an Associate Degree in Business Administration, Computer Software Applications, or a relevant certificate is preferred.
For over 50 years, SERVPRO has been a leading provider of fire and water cleanup and restoration services, mold remediation, construction, and biohazard and pathogen cleanup across the United States and Canada. Our network of over 2,200 independently owned and operated franchises is supported by a dedicated headquarters team. We are committed to fostering a professional community that values diversity and collaboration in our collective efforts.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, gender, sexual orientation, national origin, veteran, or disability status.
