Member Experience Representative

3 weeks ago


Huntington Beach, California, United States VERDA HEALTHCARE, INC. Full time
Job Description

Verda Healthcare, Inc. is seeking a highly skilled Member Experience Representative - Bilingual (Vietnamese) to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our Medicare members, addressing their inquiries, questions, and concerns in a timely and professional manner.

Key Responsibilities:
  • Provide quality customer service to Medicare members, responding to their inquiries, questions, and concerns in a timely and professional manner.
  • Accurately explain benefits and plan options to members, family, providers, and caregivers.
  • Follow up with members to clarify their issues, determine the cause, and identify and explain the solution.
  • Escalate member issues to management or other departments as required.
  • Meet and/or exceed departmental standards, including quality, productivity, and adherence to schedule and attendance.
Requirements:
  • High School diploma or equivalent required.
  • Bilingual and fluent in English and Vietnamese.
  • 1-2 years call center or related customer service experience required.
  • 1-2 years of prior experience with Medicare benefits, including Medicare Advantage Plans.
  • Experience in the healthcare, insurance, or pharmacy industry is highly desirable.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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