Member Experience Representative

1 day ago


Lynchburg, United States Virginia Credit Union Full time
Job Title: Member Experience Representative

At Virginia Credit Union, we are seeking a highly skilled and customer-focused Member Experience Representative to join our team. As a key member of our retail services team, you will be responsible for providing exceptional service to our members, ensuring their financial needs are met, and delivering a positive experience.

Key Responsibilities:
  • Process transactions and maintain accurate cash handling procedures.
  • Open and maintain share accounts, process loans, and provide financial guidance to members.
  • Utilize The Member Advantage (TMA) to communicate with members, educate them on products and services, and resolve issues.
  • Analyze and resolve problems related to members' financial relationships.
  • Actively participate in Credit Union initiatives, promotions, and goals.
Requirements:
  • High school diploma or equivalent.
  • One year of job-related experience, with sales experience preferred.
  • Demonstrated skills in problem-solving, customer service, and effective communication.
Working Conditions:

This position requires sitting and standing for long periods, occasional lifting of up to 10 pounds, and may involve stooping, bending, and reaching.



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