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Medical Office Coordinator

2 months ago

Watertown, Massachusetts, United States New York Health Full time
Medical Front Desk Receptionist

We are seeking a highly skilled and organized Medical Front Desk Receptionist to join our team at New York Health. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.

Key Responsibilities:
  • Manage the daily opening and closing procedures of the office, ensuring a smooth and efficient workflow.
  • Welcome patients and visitors with a warm and professional greeting, setting the tone for a positive experience.
  • Assist patients with completing necessary forms and documentation, maintaining accurate and up-to-date records.
  • Answer telephones, respond to inquiries, and resolve issues in a timely and professional manner.
  • Collect co-pays and balance the office finances on a daily basis, ensuring accuracy and attention to detail.
  • Build and maintain patient records using our practice EMR system, ensuring compliance with HIPAA guidelines.
  • Assist with scheduling patient appointments, managing physician schedules, and distributing quality assurance surveys and prevention screenings.
  • Monitor and respond to incoming messages from Care Team inboxes, collaborating with the nurse to ensure seamless communication.
  • Protect patient privacy by adhering to HIPAA confidentiality guidelines, maintaining a secure and confidential environment.
  • Contribute to a team effort by adapting to changing roles and responsibilities as needed, ensuring a smooth and efficient workflow.
Requirements:
  • High School diploma with at least 1 year of experience in a medical or administrative setting.
  • Bachelor's Degree preferred, but not required.
  • Excellent oral and written communication skills, with the ability to interact with patients, staff, and physicians in a professional and courteous manner.
  • Ability to work independently and as part of a team, with a strong focus on customer service and patient satisfaction.
  • Typing and computer skills are an asset, with proficiency in EMR systems and other software applications.
  • Spanish speaking preferred, but not required.
What We Offer:
  • Competitive salary up to $22 per hour.
  • Benefits package including tuition reimbursement, health insurance, dental, vision, life insurance, short and long-term disability, 401k plan, and generous PTO time.
  • 8 paid holidays, including 2 floating holidays.

Please visit our website at New York Health to learn more about our organization and this exciting opportunity. Follow us on Facebook to stay up-to-date on the latest news and updates from our team.