Emergency Response Coordinator

4 weeks ago


Watertown, Massachusetts, United States Ladgov Corporation Full time
Job Summary

Ladgov Corporation is seeking a highly skilled Emergency Response Coordinator to join our team. The successful candidate will be responsible for handling emergency calls, providing critical support to callers, and maintaining accurate records of all calls received.

Key Responsibilities:

  • Answer at least 75% of all phone calls within four rings.
  • Respond to emergency calls with a clear and concise message, including the Public Works Emergency Service Line name and identification.
  • Maintain a log of all calls received, including time, caller information, and issue details.
  • Record and document all call information, including time, caller details, and issue resolution.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to remain calm and composed in high-pressure situations.
  • Advanced medical knowledge to provide critical support to callers.
  • Experience in the health sector, either paid or voluntary.

Working Conditions:

The Emergency Response Coordinator will work in a fast-paced environment, handling emergency calls and providing critical support to callers. The successful candidate will be required to work effectively in a team environment and maintain accurate records of all calls received.

Ladgov Corporation is an equal opportunities employer and welcomes applications from diverse candidates.



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