Director of Human Resources Operations

14 hours ago


Hickory, North Carolina, United States HSM Solutions Full time
Job Summary

We are seeking a highly skilled Director of HR Operations to lead our Talent Acquisition, HRIS Administration, and Payroll teams. This role offers hybrid flexibility for the right candidate.

About the Role

The Director will focus on improving people processes, streamlining the HR tech stack, and implementing practical best practices that align with overall business objectives. This includes leading the RFP process for HRIS evaluation, selection, and implementation, with proven experience in Workday, UKG, or Oracle.

Responsibilities
  • Oversee the HR Operations teams, including Talent Acquisition, HRIS, and Payroll, ensuring alignment with company goals.
  • Implement best practices that improve people processes, enable workflows, and drive efficiency across cross-functional shared services teams.
  • Manage all HR technology (HRIS, ATS, Compensation tools, etc.), driving automation and systems integration with IT and HSM enterprise systems.
  • Collaborate with the HR COEs and cross-functional teams, fostering a culture of continuous improvement and innovation.
  • Partner with HRBPs, HR Managers, and HR Generalists to design employee policies and implement processes that ensure policy governance with practical guardrails.
  • Ensure compliance with federal, state, and local employment laws and regulations.
Requirements
  • Proven experience managing an RFP process with Workday, UKG, or Oracle HCM.
  • Bachelor's degree (preferred) in Human Resources, Business, Psychology, or a related field.
  • 7-10 years of experience in HR Operations, HRIS management, Talent Acquisition, and Payroll. An emphasis in hands-on HRIS implementation with Workday or UKG and policy design is ideal.
  • Minimum of 5 years managing teams of 5-10+ employees.
  • Strong communication skills, with the ability to tailor messages across salaried, hourly, and senior leadership audiences.
  • A track record of implementing practical HR strategies that drive business results.
  • In-depth knowledge of HR compliance, recruiting, compensation, benefits, and payroll.
  • Strong interpersonal skills, with the ability to influence stakeholders at all levels.
What We Offer
  • Affordable medical, dental, and vision insurance plans, including an innovative global healthcare option for qualified participants.
  • 401(k) with company match, fully vested from day one.
  • Competitive PTO, including 9 company paid holidays.
  • Free on-site medical clinics for you and covered dependents.
  • Teladoc access with no copay.
  • Tuition reimbursement, career growth opportunities, and HSM's Annual Leadership Summit.
  • Discounts with HSM partners, including Dollywood Parks & Resort, Verizon Wireless, and more.
About HSM Solutions

At HSM Solutions, our culture is built on a foundation of teamwork, innovation, and celebrating our successes together as a team. We provide our employees with the tools and resources they need to achieve their goals and to make a meaningful impact on our customers, our company, and our communities.



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