Buyer Support Specialist

1 week ago


Westchester, Illinois, United States IAA Full time

About the Role:

IAA, a leading global marketplace for commercial assets and vehicles, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will play a vital role in providing exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Provide top-notch customer support for all customers, external and internal
  • Register prospective buyers, verify documents, and ensure compliance with IAA requirements and applicable state laws
  • Set up online accounts for buyers to participate in online bidding
  • Review accounts set up at branches to ensure accuracy and compliance
  • Answer customer inquiries and offer resolutions, aiming for 'one contact resolution'
  • Act as liaison between customers and branches
  • Translate for branches, dispatch centers, and sister companies as needed

Requirements:

  • Minimum 3 years of customer service experience
  • Proficiency in Outlook, Word, and Excel
  • Automotive, insurance, and/or rental car industry experience a plus
  • Bi-lingual English/Spanish skills a plus

What We Offer:

A comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC:

IAA Holdings, LLC (IAA), a trusted global marketplace, facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Our unique platform serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.



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