Buyer Support Specialist
1 week ago
About the Role:
IAA, a leading global marketplace for commercial assets and vehicles, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will play a vital role in providing exceptional customer experiences through various communication channels.
Key Responsibilities:
- Provide top-notch customer support for all customers, external and internal
- Register prospective buyers, verify documents, and ensure compliance with IAA requirements and applicable state laws
- Set up online accounts for buyers to participate in online bidding
- Review accounts set up at branches to ensure accuracy and compliance
- Answer customer inquiries and offer resolutions, aiming for 'one contact resolution'
- Act as liaison between customers and branches
- Translate for branches, dispatch centers, and sister companies as needed
Requirements:
- Minimum 3 years of customer service experience
- Proficiency in Outlook, Word, and Excel
- Automotive, insurance, and/or rental car industry experience a plus
- Bi-lingual English/Spanish skills a plus
What We Offer:
A comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.
About IAA Holdings, LLC:
IAA Holdings, LLC (IAA), a trusted global marketplace, facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Our unique platform serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.
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