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Vehicle Title Processing Supervisor

2 months ago


Westchester, Illinois, United States IAA Full time

IAA, a subsidiary of RB Global, Inc., is in search of a Vehicle Title Processing Supervisor to oversee our corporate operations.

This role entails managing and guiding the processing departments dedicated to single document handling within a branch. The supervisor will assist the Title Manager in ensuring the prompt and effective management of all required documentation in compliance with relevant regulations. This position involves supervising and supporting processing personnel, monitoring their work, ensuring accuracy and completion, and aiding customers and regulatory representatives in resolving various documentation challenges.

Key Responsibilities:

  • Oversee the salvage title and vehicle assignment procedures
  • Coordinate and manage general office operations
  • Supervise branch and office services including mail handling, duplication, and central filing
  • Manage word processing, faxing, telecommunication, stationery supplies, order processing, and security measures
  • Maintain exceptional customer service standards
  • Innovate more efficient work processing methods
  • Build and nurture relationships with vendors
  • Encourage teamwork among employees to fulfill customer requirements
  • Address and resolve employee issues at the branch level
Minimum Qualifications:
  • Proficient customer service abilities
  • Strong leadership capabilities
  • Basic computer proficiency
  • Effective time management skills
  • Positive demeanor
  • Ability to work autonomously
  • Clear and concise communication skills
  • Professional appearance
Preferred Qualifications:
  • 3-5 years of supervisory experience
  • Experience in auto titling and the automotive sector
  • Familiarity with managing salvage title and vehicle assignment processes
In exchange for your valuable skills and expertise, we provide a comprehensive benefits package that includes health insurance, 401K, short-term and long-term disability, life insurance, paid holidays, and vacation time.

About IAA:

IAA, part of RB Global, Inc. (NYSE: RBA) and (TSX: RBA), is a reputable global marketplace offering insights, services, and transaction solutions for commercial assets and vehicles. By leveraging advanced technology and emphasizing innovation, IAA's unique platform streamlines the marketing and sale of total-loss, damaged, and low-value vehicles. IAA caters to a worldwide buyer base across over 170 countries and a diverse range of sellers, including insurers, dealerships, fleet leasing and rental companies, and charitable organizations. Buyers benefit from multiple digital bidding and purchasing channels, innovative vehicle merchandising, and efficient evaluation services, enhancing their overall purchasing experience. IAA provides sellers with a comprehensive suite of services designed to maximize vehicle value, minimize administrative costs, shorten selling cycles, and deliver optimal economic returns. RB Global, Inc. employs over 7,000 individuals globally and is headquartered near Chicago.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to such information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)