Client Care Coordinator

2 weeks ago


Westchester, Illinois, United States IAA Full time

About the Role:

IAA, a leading global marketplace for commercial assets and vehicles, is seeking a highly skilled Customer Service Representative to join our team. As a key member of our support team, you will play a vital role in providing exceptional customer experiences through various communication channels.

Key Responsibilities:

  • Provide top-notch customer support for all customers, external and internal
  • Register prospective buyers, verify documents, and ensure compliance with IAA requirements and applicable state laws
  • Set up online accounts for buyers to participate in online bidding
  • Review accounts set up at branches to ensure accuracy and compliance
  • Answer customer inquiries and offer resolutions, aiming for 'one contact resolution'
  • Act as liaison between customers and branches
  • Translate for branches, dispatch centers, and sister companies as needed

Requirements:

  • Minimum 3 years of customer service experience
  • Proficiency in Outlook, Word, and Excel
  • Automotive, insurance, and/or rental car industry experience a plus
  • Bi-lingual English/Spanish skills a plus

What We Offer:

A comprehensive benefits package, including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA Holdings, LLC:

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged, and low-value vehicles.

IAA serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience.

IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time, and delivering the highest economic returns.

Ritchie Bros. globally has over 7,000 employees and is headquartered in Westchester, Illinois.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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