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Service Desk Support Specialist

2 months ago

Columbus, Ohio, United States Insight Global Full time

Service Desk Specialist

**Job Summary**

We are seeking a skilled Service Desk Specialist to join our team at Insight Global. As a Service Desk Specialist, you will be responsible for delivering IT support to our clients via phone, chat, or ticketing portal. You will work with accounts and incoming working tickets, maintaining ITIL-based best practices for enterprise-wide service desk processes.

**Key Responsibilities**

* Provide technical support to clients via phone, chat, or ticketing portal
* Work with accounts and incoming working tickets
* Maintain ITIL-based best practices for enterprise-wide service desk processes
* Execute great communication with the team when issues arise or give updates when needed

**Requirements**

* Associate's or bachelor's degree in Business or IT related fields
* Equivalent number of years of experience and education will suffice
* Knowledge of common ticketing tools
* 1+ years of technical support experience
* Knowledge and experience with Active Directory
* Great personality that looks for a challenge
* Comfortable with on-call night schedule (once a month)

**What We Offer**

* Opportunity to work with a leading staffing agency
* Competitive pay and benefits
* Chance to work with a dynamic team

**Language:** en-US