Help Desk Support Specialist

5 days ago


Columbus, Ohio, United States Proteam Solutions Full time
Job Summary

We are seeking a highly skilled and customer-focused Help Desk Technician to join our team at Proteam Solutions. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers via phone, email, and in-person interactions.

Key Responsibilities
  • Respond to and diagnose technical issues using systems analysis techniques and procedures.
  • Provide excellent customer service and set expectations based on our incident management and request fulfillment processes.
  • Own all customer interactions through resolution and recognize when to escalate.
  • Assist Service Desk Managers with report creation, trending analysis, and other ad-hoc projects as needed.
Requirements
  • 1-year Help Desk/Operations experience or an equivalent combination of education and experience.
  • Excellent phone-based communication skills.
  • PC and computer terminology, computing technologies, PC operating systems, and applications.
  • Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment.
Preferred Qualifications
  • Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products.
  • Prior experience in a direct customer service role via the telephone.
  • Industry Certifications are a plus.


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