Help Desk Support Specialist
4 hours ago
Job Summary
GovCIO is seeking a skilled Help Desk Support Coordinator to join our team. As a Help Desk Support Coordinator, you will be responsible for investigating and identifying computer hardware and software related problems, effectively communicating step-by-step solutions to end-users, and recording solutions into a database for other Help Desk professionals.
Responsibilities
Investigate and identify computer hardware and software related problems
Communicate step-by-step solutions to end-users
Record solutions into a database for other Help Desk professionals
Redirect issues to appropriate resources if necessary
Qualifications
Associate's degree with 2+ years of experience in the field (or commensurate experience)
Ability to maintain a public trust clearance
About GovCIO
GovCIO is a team of transformers who are passionate about transforming government IT. We deliver innovative IT services and solutions that improve how government agencies operate and serve our citizens. We are an Equal Opportunity Employer and welcome applications from qualified candidates.
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