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Senior Patient Access Specialist

2 months ago

Byron Center, Michigan, United States Corewell Health Full time

Job Overview
As a Senior Patient Access Specialist, you will play a pivotal role in assisting and guiding patients, healthcare providers, and administrative staff in navigating healthcare services and resolving inquiries effectively.

Key Responsibilities
Deliver exceptional service experiences through various communication channels, including phone calls, online chat, and email. You will be expected to:

  • Respond proficiently to service inquiries from patients and providers, ensuring adherence to departmental protocols.
  • Engage in professional and courteous interactions, maintaining high standards of service.
  • Assist patients and providers with scheduling, registration, and addressing non-routine inquiries.
  • Stay informed about changes in policies, industry standards, and operational enhancements.

Performance and Improvement
Consistently strive for improvement by:

  • Identifying trends or issues affecting patient services and collaborating with team members to propose enhancements.
  • Meeting performance standards and achieving high-quality audit scores.

Team Leadership
Act as a resource for team members by:

  • Providing guidance and support to new employees through hands-on training.
  • Keeping abreast of updates in standard procedures and contributing to team knowledge.
  • Escalating complex issues to leadership for resolution.

Communication Skills
Effectively communicate with all levels of leadership, fostering a collaborative environment.

Corewell Health Benefits
At Corewell Health, we prioritize the well-being of our team members by offering a comprehensive benefits package designed to support your financial, health, and work-life balance goals.

Qualifications
Required:

  • High School Diploma or equivalent.
  • A minimum of 5 years of relevant experience in a related field.
  • At least 1 year of experience in Revenue Cycle.

Preferred:

  • Associate's Degree.
  • 2 years of experience in customer-facing roles, emphasizing positive outcomes.

About Corewell Health
Join a nationally recognized health system committed to improving health and inspiring hope within our communities. We value collaboration, innovation, and a shared mission to provide exceptional care.