Patient Access Representative

2 weeks ago


Byron Center, Michigan, United States Trinity Health Full time
About the Role

We are seeking a skilled Patient Access Representative to join our team at Trinity Health. As a key member of our healthcare team, you will play a vital role in ensuring the smooth registration process for our patients.

Key Responsibilities
  • Obtain and verify demographic, clinical, financial, and insurance information from patients and their families.
  • Enter patient/guarantor data into our patient accounting system and collect patient signatures on forms.
  • Process signed physician orders, conduct online insurance eligibility/benefit verification, and notify patients/guarantors of their liabilities.
  • Provide escort and directional support to patients, family members, and visitors, enhancing their overall experience.
Requirements
  • High school diploma required; Associate's degree or equivalent combination of education and experience preferred.
  • One year of applicable experience in a healthcare provider or payer environment preferred.
  • Excellent communication, organizational, and interpersonal skills, with the ability to interpret customer needs and recommend solutions.
  • Basic computer skills and working knowledge of medical terminology preferred.
About Trinity Health

Trinity Health is a non-profit healthcare system serving Grand Rapids, Muskegon, and surrounding communities. We provide compassionate care, award-winning expertise, and the latest technology in an inclusive, Catholic, faith-based setting.

We are committed to diversity, equity, and inclusion, and our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves, providing the most accessible and equitable care for those we serve.



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