Retail Sales Specialist

3 days ago


Byron Center, Michigan, United States Tommy Car Wash Systems Full time
Job Title: Retail Sales Specialist

At Tommy's Express Car Wash, we're seeking a highly motivated and customer-focused Retail Sales Specialist to join our team. As a key member of our sales team, you will be responsible for driving sales growth, building strong relationships with customers, and delivering exceptional customer service.

Key Responsibilities:
  • Coach and mentor team members to improve sales and membership sign-ups
  • Coordinate and participate in local marketing campaigns to promote our services
  • Assist customers with App and membership sign-ups, ensuring a seamless and personalized experience
  • Host customer appreciation events to foster a sense of community and loyalty
  • Promote our social media presence and encourage customers to share their experiences
  • Partner with local businesses to market our services and expand our reach
  • Provide exceptional customer service, ensuring every interaction meets our high standards
  • Create and retain new customer relationships, including sales of monthly wash packages
  • Learn and operate all aspects of our POS and LPR systems to optimize car wash equipment performance
  • Maintain the cleanliness and aesthetics of our car wash facilities and surrounding areas
  • Monitor wash quality and ensure every vehicle receives a superior cleaning experience
  • Embody and uphold our WE OWN IT culture, setting an example for all team members
Requirements and Qualifications:
  • Must be willing to work hard, build relationships, and genuinely care about people
  • Set an example for all team members by demonstrating a strong work ethic and commitment to excellence
Work Environment and Physical Demands:

This role operates in a fast-paced, professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am to 9:00pm. This position requires weekend work shifts and the ability to work in all weather conditions.

The physical demands of this role include:

  • Able to work in a fast-paced environment
  • Able to move about the office and access file cabinets and office machinery
  • Able to effectively communicate, detect, converse with, discern, convey, express oneself, and exchange information
  • Able to move equipment weighing up to 30 pounds
  • Able to work and commute in all weather conditions
  • Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, and use hands to fingers
Travel and Other Duties:

Travel may be required for sales and marketing opportunities. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



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