Retail Sales Specialist
3 days ago
At Tommy's Express Car Wash, we're seeking a highly motivated and customer-focused Retail Sales Specialist to join our team. As a key member of our sales team, you will be responsible for driving sales growth, building strong relationships with customers, and delivering exceptional customer service.
Key Responsibilities:- Coach and mentor team members to improve sales and membership sign-ups
- Coordinate and participate in local marketing campaigns to promote our services
- Assist customers with App and membership sign-ups, ensuring a seamless and personalized experience
- Host customer appreciation events to foster a sense of community and loyalty
- Promote our social media presence and encourage customers to share their experiences
- Partner with local businesses to market our services and expand our reach
- Provide exceptional customer service, ensuring every interaction meets our high standards
- Create and retain new customer relationships, including sales of monthly wash packages
- Learn and operate all aspects of our POS and LPR systems to optimize car wash equipment performance
- Maintain the cleanliness and aesthetics of our car wash facilities and surrounding areas
- Monitor wash quality and ensure every vehicle receives a superior cleaning experience
- Embody and uphold our WE OWN IT culture, setting an example for all team members
- Must be willing to work hard, build relationships, and genuinely care about people
- Set an example for all team members by demonstrating a strong work ethic and commitment to excellence
This role operates in a fast-paced, professional retail environment. Car wash operating hours are Monday through Sunday from 7:00am to 9:00pm. This position requires weekend work shifts and the ability to work in all weather conditions.
The physical demands of this role include:
- Able to work in a fast-paced environment
- Able to move about the office and access file cabinets and office machinery
- Able to effectively communicate, detect, converse with, discern, convey, express oneself, and exchange information
- Able to move equipment weighing up to 30 pounds
- Able to work and commute in all weather conditions
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, and use hands to fingers
Travel may be required for sales and marketing opportunities. Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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