Patient Access Representative

2 weeks ago

Michigan Center, Michigan, United States Mindlance Full time

Job Summary:
The Patient Access Representative role at Mindlance involves serving as a liaison between our organization and customers/patients. This position requires providing product education and handling a wide range of inquiries while ensuring a positive customer service experience.

Key Responsibilities:
• Act as a liaison between LabCorp, customers, and patients
• Resolve routine customer requests related to products or services
• Communicate with customers in a courteous, friendly, and professional manner
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish new customers requesting LabCorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Perform administrative support for medical record management, CRM data maintenance, and internal records to ensure HIPAA compliance

Requirements:
• High school diploma or equivalent experience
• Previous experience in customer service preferred
• Bachelor's degree preferred
• 0-2 years of experience

EEO Statement:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

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