Customer Support Specialist
4 weeks ago
AIDA Healthcare is a customer-centric technology company dedicated to empowering healthcare professionals to focus on patient care. We're seeking a skilled Customer Care Associate to join our team and provide exceptional support to our customers.
Key Responsibilities:
- Support Tickets:
- Respond to customer inquiries via phone, email, and chat
- Maintain a customer-first mentality and provide timely resolutions
- Diagnose and triage support tickets efficiently
- Assist customers with product information and navigation
- Follow up with customers to ensure high satisfaction
- Quickly learn AIDA's products and services
- Enhance technical knowledge to assist with complex investigations
Requirements:
- Strong relationship-building and communication skills
- Proficiency in Microsoft Suite, Atlassian tools, and Help Scout
- Collaborative and detail-oriented with a focus on customer satisfaction
Benefits:
- Competitive salary range: $30,000 - $50,000
- Unlimited PTO
- Remote/hybrid work options
- 401(k) and comprehensive benefits package
Equal Opportunity Employer:
AIDA Healthcare is an equal opportunity employer and welcomes diverse candidates. We're committed to creating an inclusive work environment where everyone can thrive.
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