Customer Support Specialist

4 weeks ago


Boise, Idaho, United States AIDA Healthcare Full time

AIDA Healthcare is a customer-centric technology company dedicated to empowering healthcare professionals to focus on patient care. We're seeking a skilled Customer Care Associate to join our team and provide exceptional support to our customers.

Key Responsibilities:

  1. Support Tickets:
  • Respond to customer inquiries via phone, email, and chat
  • Maintain a customer-first mentality and provide timely resolutions
  • Diagnose and triage support tickets efficiently
  • Assist customers with product information and navigation
  • Follow up with customers to ensure high satisfaction
Knowledge Building:
  • Quickly learn AIDA's products and services
  • Enhance technical knowledge to assist with complex investigations

Requirements:

  • Strong relationship-building and communication skills
  • Proficiency in Microsoft Suite, Atlassian tools, and Help Scout
  • Collaborative and detail-oriented with a focus on customer satisfaction

Benefits:

  • Competitive salary range: $30,000 - $50,000
  • Unlimited PTO
  • Remote/hybrid work options
  • 401(k) and comprehensive benefits package

Equal Opportunity Employer:

AIDA Healthcare is an equal opportunity employer and welcomes diverse candidates. We're committed to creating an inclusive work environment where everyone can thrive.


  • IT Support Specialist

    4 weeks ago


    Boise, Idaho, United States GovCIO Full time

    Job SummaryGovCIO is seeking a highly skilled IT Support Specialist to provide technical assistance to customers. The ideal candidate will have excellent communication skills and the ability to troubleshoot complex technical issues.Key ResponsibilitiesProvide technical support to customers via phone, email, and ticketing systemDiagnose and troubleshoot...


  • Boise, Idaho, United States GSK Solutions Full time

    Job Title: IT Field Support SpecialistJob Summary:We are seeking an experienced IT Field Support Specialist to join our team at GSK Solutions Inc. As a Field Support Specialist, you will be responsible for providing technical support to our clients across the state of Idaho. Your primary focus will be on ensuring the smooth operation of our clients' IT...


  • Boise, Idaho, United States BELFOR Holdings Full time

    BELFOR Holdings is seeking a highly skilled Administrative Support Specialist to join our Sales Team in a local office.This role is focused on providing resources and materials needed to support the Sales Team, as well as working with customers on basic questions and scheduling meetings.The ideal candidate will have a strong understanding of customer service...


  • Boise, Idaho, United States Ladgov Corporation Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at Ladgov Corporation. The successful candidate will be responsible for managing the master schedule for our fitness center, coordinating activities and classes, and ensuring the overall cleanliness and maintenance of the facility.Key...


  • Boise, Idaho, United States Plasma-Therm Full time

    Job Title: Technical Product Support SpecialistAbout the Role:At Plasma-Therm, we are seeking a skilled Technical Product Support Specialist to join our team. As a key member of our systems engineering group, you will be responsible for developing and releasing installation and setup procedures for our current and new products. Additionally, you will provide...


  • Boise, Idaho, United States PSG Global Solutions Careers Full time

    Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Technical Support Specialist, working in Engineering/Manufacturing industry in Boise, Idaho, United States. Provide support to the company's commercial high-end printers & technologies which may include one or more...


  • Boise, Idaho, United States State of Idaho Full time

    About the RoleThe State of Idaho is seeking a skilled IT Operations and Support Specialist to join our team. As a key member of our Information Technology Services Division, you will provide technical assistance to staff throughout the department, ensuring seamless operations and support.Key ResponsibilitiesProvide in-person, telephone, and electronic...


  • Boise, Idaho, United States Idaho Housing and Finance Association Full time

    Job SummaryWe are seeking a highly motivated and organized Housing Counseling Support Specialist to join our team at Idaho Housing and Finance Association. As a key member of our housing counseling team, you will play a crucial role in assisting with various counseling and support functions, ensuring the smooth operation of our housing counseling...


  • Boise, Idaho, United States Adecco USA Full time

    Medical Support Specialist OpportunityAt Adecco USA, we are seeking a skilled Medical Support Specialist to join our team in Boise, ID. As a Medical Support Specialist, you will play a crucial role in plasma donation and help create life-changing medicines. This is a direct-hire, full-time, and permanent opportunity.Key Responsibilities:- Determine donor...


  • Boise, Idaho, United States DS Property Management Full time

    Job OverviewDS Property Management Company, Inc. is seeking a highly motivated and organized Administrative Support Specialist to join our maintenance team in our office. As a key member of our team, you will be responsible for providing exceptional customer service to our owners and tenants, while also assisting in the coordination of maintenance...

  • IT Support Specialist

    1 month ago


    Boise, Idaho, United States Lyra Technology Group Full time

    About the RoleWe are seeking a highly skilled IT Support Specialist-Level II to join our team at MicroTech Systems, a leading provider of IT support services in Boise, ID.The successful candidate will provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and line of business applications.Key...

  • Production Specialist

    1 month ago


    Boise, Idaho, United States Wipro Full time

    Job Title: Production SpecialistRole Purpose:The Production Specialist will provide technical support to the process, actively resolving client issues directly or through timely escalation to meet process SLAs.Key Responsibilities:Manage transactions as per required quality standardsField all incoming help requests from clients via telephone and/or emails in...


  • Boise, Idaho, United States Liberty Healthcare Full time

    About the RoleWe are seeking a dedicated and compassionate Customer Support Specialist to join our team at Liberty Healthcare. As a key member of our support team, you will play a vital role in helping individuals with developmental disabilities receive essential services to enhance their quality of life.Key ResponsibilitiesEngage in meaningful conversations...


  • Boise, Idaho, United States Adecco Full time

    Medical Support Specialist Job DescriptionThis is a crucial role in plasma donation where you'll play a key part in helping create life-changing medicines. As a Medical Support Specialist, you'll work in a team environment dedicated to creating medicines and therapies that make a global impact.Key Responsibilities:Determine donor eligibility and handle...


  • Boise, Idaho, United States St. Luke's Health System Full time

    Job Title: Registered Nurse - Clinical Support SpecialistSt. Luke's Health System is seeking a dedicated Registered Nurse to join our Clinical Support Unit as a Float Pool Clinical Support Specialist. This is an exciting opportunity to work in a dynamic department that provides high-quality float support to various departments and patients.About the...

  • IT Support Specialist

    4 weeks ago


    Boise, Idaho, United States GovCIO Full time

    Job DescriptionWe are seeking a highly skilled IT Support Specialist to join our team at GovCIO. As a Help Desk Engineer, you will be responsible for providing technical support for computers and associated networks, including installing, troubleshooting, servicing, and repairing personal computers, network equipment, and related software.Key...


  • Boise, Idaho, United States Plasma-Therm LLC Full time

    Job DescriptionAt Plasma-Therm LLC, we design and build configurable wafer processing platforms for standard and advanced processes used in microelectronics manufacturing.Job Summary: We are seeking a skilled Technical Product Support Specialist to join our Systems Engineering team. In this role, you will be responsible for developing and releasing...


  • Boise, Idaho, United States SkyWest Airlines Full time

    At SkyWest Airlines, we are seeking a highly motivated and detail-oriented Airline Ground Support Specialist to join our team. This is a full-time position that offers a competitive salary and a comprehensive benefits package.Job Description:The Airline Ground Support Specialist will be responsible for ensuring the cleanliness and preparedness of our...


  • Boise, Idaho, United States Auto-Chlor System Full time

    Job OverviewAt Auto-Chlor System, we are seeking a highly motivated and customer-focused Customer Service Specialist and Sales Development Associate to join our team. As a key player in delivering exceptional customer experiences, you will play a vital role in driving business growth and development.Salary and BenefitsCompetitive salary of $23 per hour, with...


  • Boise, Idaho, United States nLeague Full time

    Job Summary:The Data Migration Field Support Specialist will support data migration efforts for the Idaho Supreme Court in the trial courts. This position is located in Boise, Idaho and requires the resource to be fully onsite for the role, but also requires the ability to travel throughout the state.Main Responsibilities:Understand court processes to ensure...