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Senior Vice President of Technology Operations
2 months ago
Wedbush Securities stands as a leading securities firm and investment banking entity in the United States. Our firm excels in delivering innovative financial solutions across various sectors, including Wealth Management, Capital Markets, Futures, and Advanced Clearing & Prime Services. With our headquarters in Los Angeles, California, and a vast network of over 100 offices, we are committed to providing exceptional, tailored service, which has been the cornerstone of our sustained growth.
Role Summary
The Vice President of Technology Operations and Incident Response is crucial to the operational success and client service excellence at Wedbush. This role encompasses strategic planning, ongoing enhancement, and the management of daily responses to technology-related incidents. The individual will lead a team dedicated to addressing technology incidents that affect our services and will oversee both internal and external communications.
Key Responsibilities
1. Oversee the complete incident management lifecycle, from identification through resolution and subsequent analysis.
2. Assess and categorize incidents based on their severity and impact on business functions.
3. Collaborate with internal IT teams and external partners to ensure swift incident resolution.
4. Keep all stakeholders updated with regular communications regarding incident status and resolution progress.
5. Implement and maintain incident management tools and systems to optimize processes.
6. Conduct root cause analyses for significant incidents and develop preventive strategies to reduce recurrence.
7. Create and refine incident management policies, procedures, and documentation.
8. Provide support and direction to IT teams during incident response efforts.
9. Monitor incident trends to identify opportunities for process improvements.
10. Work in conjunction with other IT service management functions, such as problem and change management, to ensure cohesive operations.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Proven experience in IT incident management or a similar role within the IT and Financial sectors.
- In-depth knowledge of ITIL incident management processes and best practices.
- Strong analytical and problem-solving skills, particularly in high-pressure situations.
- Excellent communication and interpersonal abilities, skilled in engaging stakeholders at all levels.
- Proficiency in incident management tools and systems.
- Familiarity with service management frameworks like ITIL.
- Ability to work independently as well as collaboratively within a team.
What We Offer
As part of our comprehensive compensation package, Wedbush Securities provides a wide range of benefits for our colleagues, including:
- Extensive medical, dental, and vision coverage with various health plan options.
- Health Savings Account (HSA) with company contributions.
- Flexible Spending Accounts (FSA) for traditional and dependent care.
- Pre-Tax Commuter Benefits.
- 401(k) plan with competitive discretionary company matching and profit-sharing contributions.
- Tuition reimbursement up to $5,250 annually.
- Paid vacation, sick leave, holidays, and volunteer time off.
- Paid leave for parental bonding, jury duty, military service, and disability.
- FINRA and professional license sponsorship.
- Charitable donation matching contributions.
- Travel and employee assistance programs, along with employee discount offerings.
- Discretionary compensation based on individual and firm performance.
At Wedbush, we believe that a diverse and inclusive workforce drives innovation and enhances client satisfaction. We are dedicated to fostering a culture of inclusion where all colleagues are valued for their unique contributions and provided equal opportunities for success.
