Senior Vice President of Operations
4 weeks ago
Avenue5 Residential is seeking a Senior Vice President, Operations to oversee the property and corporate regional operations of a large region or multiple regions. This role creates strategy for growth at all properties within the assigned region(s).
Key Responsibilities
• Provide leadership and direction to regional leaders, corporate and property associates and assist with any associate, payroll, accounting, information systems, legal, and risk management issues
• Lead the annual budget, business planning, variance reporting and reforecasting processes through the year for corporate departments and properties
• Understand the client and company's business objectives to ensure maximization of client accounts
• Serve as a member of the Avenue5 corporate senior leadership team and strategic business partner responsible for revenue growth to existing and large complex clients and partners in the region
• Participate in setting long and short-term objectives for the company including strategic plans for operations and personnel
• Run corporate regional offices to ensure outstanding staff members are hired, maximum utilization of personnel and effective use of resources
• Monitor resident satisfaction and retention and other key performance indicators
• Arbitrate and resolve escalated issues
• Understand the market landscape including pricing trends, competitor strengths and weaknesses, client requirements, new and emerging trends, and real estate management strategies
• Establish, implement, and manage strategic plans for the pursuit of new business
• Responsible to achieve growth and operational KPIs for named portfolio clients as well as corporate regional departments
• Serve as the strategic leader for all aspects of the relationship with the client including communications, planning, education, problem resolution, and others
• Provide subject matter expertise to clients to ensure product utilization is optimal
• Maintain an expert knowledge of features, functionality, and benefits for all Avenue5 products and services
• Oversee presentations for quarterly business reviews and strategic plans
• Assess revenue and profit potential for all properties for portfolio clients
• Participate in special company and industry events and conferences to support client development
• Manage RFP and RFI responses. Work with the business development team to ensure successful presentations and achievement of new business targets.
• Collaborate with internal Avenue5 leaders, teams, and associates
• Visit properties and regional offices on a regular basis
Requirements
• High school diploma is required. Bachelor's degree is preferred.
• A minimum of ten years of experience in the third-party property management industry is required
• A minimum of five years of experience successfully managing multiple properties
• CPM certification is preferred.
Preferred Qualifications
• Demonstrated experience in managing, expanding, and developing relationships with clients at a senior level
• Demonstrated strength is recruiting, hiring, developing, and growing top talent
• Strong understanding of property management industry trends, issues, and emerging technology
• Track record of accomplishments and high-impact results
• Outstanding communication and presentation skills including public speaking
• Ability to understand financial statements, such as profit and loss statements, general ledgers, and budgets, etc.
• Participation in industry groups is preferred
• Demonstrated ability to prioritize and allocate resources in a dynamic, execution-oriented manner
• Strong organization skills, detail orientation, initiative, decision making, and sense of urgency
• Ability to work at both the strategic and tactical levels
• Ability to frequently travel including overnight
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