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Help Desk Specialist

2 months ago

Columbia, South Carolina, United States NavitsPartners Full time

Job Title: Help Desk Specialist

Job Summary: We are seeking a highly skilled Help Desk Specialist to join our team at NavitsPartners. As a Help Desk Specialist, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and chat, responding to customer inquiries and resolving technical issues in a timely and professional manner.
  • Work independently to receive and manage incoming communications, prioritizing and escalating issues as necessary.
  • Document all customer interactions and issue resolutions using our CRM system.
  • Collaborate with internal teams to escalate and resolve complex issues, ensuring timely and effective solutions.
  • Maintain thorough records of customer interactions and issue resolutions.

Requirements:

  • Excellent customer service skills with the ability to effectively communicate via phone, diagnosing problems remotely in a help desk support capacity.
  • At least one year of call center experience or equivalent experience in a technical support role.
  • High School diploma or equivalent required.
  • Experience using CRM software and other technical tools.
  • Ability to work in a dynamic and changing environment and adapt to new technologies and processes.

Preferred Qualifications:

  • Experience in a help desk or customer support environment with a strong understanding of technical support principles.
  • Knowledge of Genesys and SharePoint or similar technical tools.