Help Desk Deployment Specialist

1 week ago

Columbia, South Carolina, United States Environmental Dynamics International Full time
Job Summary

Environmental Dynamics International (EDI) is seeking a skilled Help Desk Deployment Specialist to join our team. The successful candidate will be responsible for decommissioning end-of-life computers, deploying new computers, and redeploying existing machines using cloud tools such as Mobile Device Management, Intune, and Autopilot. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong understanding of computer systems and networks.

Key Responsibilities
  • Track and maintain PC hardware inventory for all EDI operating companies globally.
  • Work with the Global IT Director and local procurement personnel to scope, quote, and submit purchase orders for computer replacements.
  • Coordinate timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
  • Assist in planning and tracking hardware inventory, warranty claims, software licensure distribution, and end-of-life decommissioning of equipment.
  • Manage user accounts, profiles, and policies via multiple services both local and cloud-based (Azure Active Directory, Local Active Directory, Conditional Access, Computer Compliance Policies).
  • Configure and complete computer deployment via remote access into local datacenters as required.
  • Resolve setup, configuration, distribution, and logistical problems.
  • Perform data migration between old and new systems using OneDrive Known Folder Redirect or manually when necessary.
  • Perform and assist with post-deployment process including data storage, data removal from returned/decommissioned systems, storage/organization of hardware, and recycling of physical devices.
  • Assist with Intune registration, Autopilot deployment profiles, and configuration processes.
  • Monitor any Help Desk tickets as assigned.
  • Support users regarding the deployment process of new user computers.
  • Run necessary Scripts for registering devices with Intune and Microsoft Defender.
  • Arrange for delivery or shipment of deployment merchandise as required.
Requirements
  • Associate's degree in a related field and 2-5 years of networking experience, or equivalent applicable work experience may substitute on a year-for-year basis.
  • 1-2 years' help desk experience.
  • Ability to communicate technical information to nontechnical personnel.
  • Ability to install, configure, and maintain personal computers, networks, and related hardware and software.
  • Knowledge of computer and/or network security systems, applications, procedures, and techniques.
  • Ability to identify and resolve computer system malfunctions and operations problems.
  • Strong organizational skills.
  • Excellent verbal and written communication skills.
  • Ability to learn and support new systems and applications qualifications.

Environmental Dynamics International is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.

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