Room Service Attendant

1 week ago


Bethlehem, Pennsylvania, United States windcreek Full time
Guest Room Attendant

Location: Bethlehem, PA

The Guest Room Attendant is essential in ensuring the immaculate condition of hotel accommodations, adhering to established cleanliness standards. This role requires a blend of speed and precision while delivering exceptional guest service.

Key Responsibilities:
  • Arrive on time for shifts dressed in appropriate uniform.
  • Prepare cleaning supplies on the cart prior to commencing duties.
  • Adhere strictly to the cleaning protocols set by the Housekeeping department.
  • Provide exemplary service to guests and share information regarding hotel amenities.
  • Promptly report any maintenance concerns within guest rooms.
  • Collaborate with the Front Desk to accurately update room statuses.
  • Execute tasks with meticulous attention to detail and efficiency.
  • Manage multiple responsibilities effectively while meeting deadlines.
  • Exhibit problem-solving abilities, follow directions carefully, and work autonomously.
  • Complete necessary documentation in accordance with regulations and company policies.
  • Safely operate equipment and comply with all safety guidelines.
  • Familiarize yourself with relevant policies and regulations.
  • Consistently uphold customer service excellence.
  • Adhere to organizational policies and procedures.
  • Perform additional tasks as assigned.
Minimum Employment Qualifications:
  • Must be at least 18 years old and authorized to work in the United States.
  • Effective communication skills in English, both spoken and written.
  • Strong interpersonal abilities with a focus on customer satisfaction.
  • Maintain a professional appearance in line with company standards.
  • Willingness to work flexible shifts, including weekends and holidays.
Specific Job Requirements:
  • Preferred 6 months of experience in cleaning, janitorial, or housekeeping roles.
  • Able to stand and walk for extended periods, perform physical tasks, and thrive under pressure.
  • Competent in using a commercial vacuum cleaner.
  • Skilled in two-way radio and telephone communication.
  • Capable of following instructions with minimal oversight.
  • Physically fit to access all areas of the property and carry out various duties.
  • Comfortable with prolonged standing and exposure to environmental conditions.
  • Able to manage a fast-paced environment while effectively interacting with others.
  • Capable of lifting and carrying up to 50 pounds independently.
  • Collaborates well within a team, follows guidance, and maintains a positive demeanor.
  • Handles client interactions professionally and tactfully in challenging situations.
  • Meets qualifications for a Pennsylvania Gaming Control Board license if required.


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