Room Service Attendant
1 week ago
Location: Bethlehem, PA
The Guest Room Attendant is essential in ensuring the immaculate condition of hotel accommodations, adhering to established cleanliness standards. This role requires a blend of speed and precision while delivering exceptional guest service.
Key Responsibilities:- Arrive on time for shifts dressed in appropriate uniform.
- Prepare cleaning supplies on the cart prior to commencing duties.
- Adhere strictly to the cleaning protocols set by the Housekeeping department.
- Provide exemplary service to guests and share information regarding hotel amenities.
- Promptly report any maintenance concerns within guest rooms.
- Collaborate with the Front Desk to accurately update room statuses.
- Execute tasks with meticulous attention to detail and efficiency.
- Manage multiple responsibilities effectively while meeting deadlines.
- Exhibit problem-solving abilities, follow directions carefully, and work autonomously.
- Complete necessary documentation in accordance with regulations and company policies.
- Safely operate equipment and comply with all safety guidelines.
- Familiarize yourself with relevant policies and regulations.
- Consistently uphold customer service excellence.
- Adhere to organizational policies and procedures.
- Perform additional tasks as assigned.
- Must be at least 18 years old and authorized to work in the United States.
- Effective communication skills in English, both spoken and written.
- Strong interpersonal abilities with a focus on customer satisfaction.
- Maintain a professional appearance in line with company standards.
- Willingness to work flexible shifts, including weekends and holidays.
- Preferred 6 months of experience in cleaning, janitorial, or housekeeping roles.
- Able to stand and walk for extended periods, perform physical tasks, and thrive under pressure.
- Competent in using a commercial vacuum cleaner.
- Skilled in two-way radio and telephone communication.
- Capable of following instructions with minimal oversight.
- Physically fit to access all areas of the property and carry out various duties.
- Comfortable with prolonged standing and exposure to environmental conditions.
- Able to manage a fast-paced environment while effectively interacting with others.
- Capable of lifting and carrying up to 50 pounds independently.
- Collaborates well within a team, follows guidance, and maintains a positive demeanor.
- Handles client interactions professionally and tactfully in challenging situations.
- Meets qualifications for a Pennsylvania Gaming Control Board license if required.
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