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Operations Specialist

2 months ago

Franklin, Tennessee, United States Cabinets To Go Full time
About the Role

Cabinets To Go is seeking an experienced Operations Specialist to join our team. As an Operations Specialist, you will play a critical role in optimizing daily activities and performance of the business.

Key Responsibilities
  • Monitor performance reporting for assigned regions/stores to identify areas for improvement.
  • Develop and implement process improvements to increase efficiency and quality standards.
  • Collaborate with store and regional teams to resolve customer issues and improve customer experiences.
  • Track and report on operational performance metrics.
  • Manage policy and procedure documents to ensure compliance and accuracy.
  • Reengineer processes to improve efficiency and reduce costs.
  • Recommend process improvements for daily operating procedures.
  • Review and resolve unassigned HOT leads, store write-off SOs, and open orders.
  • Run reports to identify areas for improvement and implement corrective actions.
  • Ensure required training classes are up-to-date and validate forklift certifications.
  • Run store inventory reports and reallocate inventory as needed.
  • Validate maintenance issues are being handled in a timely manner.
  • Review RMA reports and work with store managers to clear open RMAs.
  • Actively engage in the OS&D process with store and DC teams.
  • Review orders for allocation issues and initiate pullbacks as needed.
  • Write SOs, POs, and TOs for inventory corrections and pullbacks.
  • Guide stores through physical inventory processes as needed.
  • Report on specified metrics on a weekly/monthly basis.
  • Ensure stores are operating on current SOPs.
Requirements
  • High School Diploma or Equivalent.
  • 1 year experience in high volume retail setting helpful.
  • Proficient in MS Excel.
What We Offer

Cabinets To Go offers a competitive benefits package, including medical, dental, and life insurance, as well as optional benefits such as vision, short-term and long-term disability insurance, and a 401(k) plan with employer match.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for process improvement, we encourage you to apply for this exciting opportunity.