Business Intelligence Developer
3 weeks ago
We are seeking a highly skilled Business Intelligence Developer to join our team at Lorven Technologies. The ideal candidate will have a strong background in data analysis and business intelligence, with expertise in PowerBI/Tableau and contact center processes.
Key Responsibilities:
- Work with Genesys IVR developers to understand customer journey tracking and data extraction.
- Identify improvement opportunities and bottlenecks in IVR flows.
- Develop dashboards and reports using PowerBI/Tableau to socialize analysis.
- Collaborate with cross-functional teams to drive business insights and decision-making.
Requirements:
- Experience in contact center processes, KPIs, and metrics.
- Working knowledge of BI/analytics tools (PowerBI/Tableau).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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