Business Intelligence Developer

3 weeks ago


Newark, Delaware, United States Lorven Technologies Full time
Job Description:

We are seeking a highly skilled Business Intelligence Developer to join our team at Lorven Technologies. The ideal candidate will have a strong background in data analysis and business intelligence, with expertise in PowerBI/Tableau and contact center processes.

Key Responsibilities:
  • Work with Genesys IVR developers to understand customer journey tracking and data extraction.
  • Identify improvement opportunities and bottlenecks in IVR flows.
  • Develop dashboards and reports using PowerBI/Tableau to socialize analysis.
  • Collaborate with cross-functional teams to drive business insights and decision-making.

Requirements:
  • Experience in contact center processes, KPIs, and metrics.
  • Working knowledge of BI/analytics tools (PowerBI/Tableau).
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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