Food and Beverage Operations Manager
2 weeks ago
About The Hotel at Avalon:
Inspired by the enchanting realm of Avalon, The Hotel at Avalon offers a unique resort experience where guests are immersed in the art of living well. Our associates enjoy a range of benefits, including complimentary meals during shifts, free on-site parking, provided uniforms, and discounted dry cleaning services. Additionally, associates and their families can access Marriott's discounted hotel room program at numerous locations worldwide.
Overview:
The Food and Beverage Operations Manager is responsible for overseeing the Restaurant, Room Service, and other dining outlets to ensure exceptional customer satisfaction, quality service, and adherence to corporate policies and local regulations while achieving financial objectives.
Key Responsibilities:
- Oversee daily operations of the restaurant and room service during all meal periods, including bar operations.
- Manage human resources within the various outlets to attract, retain, and motivate staff; responsibilities include interviewing, hiring, scheduling, training, and conducting performance reviews.
- Implement company programs and manage operations to ensure compliance with standard operating procedures, safety regulations, and quality service.
- Forecast, monitor, and report on outlet budgets, including labor, food, and beverage costs, to maximize revenue and minimize expenses.
- Address customer trends and feedback to enhance the guest experience and future sales opportunities.
- Develop and implement promotional strategies and displays to attract in-house guests and increase market share.
- Ensure maintenance and sanitation of outlet areas and equipment to comply with regulations and uphold service quality.
- Maintain regular attendance and availability to work as scheduled.
- Perform other job-related duties as assigned.
Qualifications:
- Minimum of two years of post-secondary education.
- At least two years of experience in a related position.
- Previous hotel experience is preferred.
- Comprehensive knowledge of restaurant and hotel operations is essential.
- Strong leadership and communication skills are required to motivate and develop staff.
- Ability to analyze information and make informed decisions based on established policies.
- Proficient in setting priorities, planning, organizing, and delegating tasks.
- Effective verbal and written communication skills are necessary for diverse audiences.
Benefits:
We are committed to providing a comprehensive benefits program that supports your physical, mental, and financial well-being. Our offerings include competitive medical and dental plans, vision insurance, vacation and sick leave, and pet insurance. Additionally, we provide a 401(k) savings plan with matching contributions and various discounts to enhance your overall experience.
HEI Hotels and Resorts is an equal opportunity employer, welcoming applicants from diverse backgrounds.
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