Spa Receptionist/Attendant

4 weeks ago


Lake Arrowhead, California, United States Lake Arrowhead Resort Full time
About Us

Lake Arrowhead Resort and Spa is a premier destination for those seeking a tranquil and rejuvenating experience. As a company that values its employees, we strive to create a supportive and inclusive work environment that fosters growth, development, and wellbeing.

Job Summary

The Spa Receptionist/Attendant is responsible for ensuring a seamless and exceptional guest experience at our Spa and Fitness Center. This role requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Greet guests and introduce them to the facilities and membership components
  • Provide tours and information related to the Spa and Fitness Center
  • Answer incoming telephone calls and book services with accuracy
  • Maintain a thorough understanding of spa and resort programs and services
  • Register guests for day passes and membership programs
  • Follow up with guests on product recommendations and assist in educating them on our products
  • Follow daily checklists and report any needs or concerns to leadership
  • Report equipment failures or maintenance issues promptly
  • Maintain a well-groomed and professional appearance
  • Report any accidents or injuries to the Security Department
  • Keep the Spa and Fitness Center clean, orderly, and well-stocked
  • Promote positive guest relations by providing prompt, courteous, and efficient service
Requirements
  • High school diploma or equivalent
  • One year of customer service experience, preferred
  • First Aid and CPR certification, preferred
  • Computer knowledge and ability to communicate effectively in English
  • Ability to work weekends and holidays
  • Basic to intermediate experience using computers, web-based systems, and Microsoft products
What We Offer

As a member of our team, you will enjoy a range of benefits, including comprehensive health insurance, retirement plans, and paid time off. You will also have access to ongoing training and development opportunities to help you build the skills and knowledge you need to advance your career.



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