Patient Engagement Coordinator

2 weeks ago


Munster, Indiana, United States Franciscan Health Full time

Franciscan Health is dedicated to providing exceptional healthcare services across multiple locations. We pride ourselves on hiring individuals who deliver compassionate and comprehensive care to our patients and the communities we serve.

ROLE OVERVIEW

  • Serve as a key point of contact for patients in managing physician referrals and scheduling appointments primarily through inbound communications.
  • Identify and present additional services to patients and their families during interactions.
  • Assist in promotional initiatives by managing inbound patient inquiries, which may involve scheduling appointments for various health services.
  • Act as a liaison for patients and their families to document, address, escalate, or resolve inquiries and concerns.
  • Engage with patients to assess their needs, schedule or cancel appointments, and direct them to the appropriate staff or providers.
  • Maintain accurate documentation in electronic health records and other relevant software.
  • Collaborate with team members to manage daily operational tasks as needed.
Incentives Available:

Potential sign-on bonuses may be available (please inquire for eligibility).

QUALIFICATIONS

  • High School Diploma or GED is required.
  • Preferred: 2 years of experience in a healthcare setting.
  • Preferred: 1 year of knowledge regarding health insurance processes.

TRAVEL REQUIREMENTS:

Minimal travel required.

COMMITMENT TO DIVERSITY

Franciscan Health is an equal opportunity employer, committed to providing fair employment opportunities to all employees and qualified applicants, as mandated by applicable laws.



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