Patient Engagement Specialist

2 months ago


Munster, Indiana, United States Franciscan Health Full time

About Franciscan Health

Franciscan Health is a leading healthcare provider in the Midwest, with 12 ministries and access points across Indiana and Illinois. We take pride in hiring compassionate and dedicated professionals who provide exceptional care to our patients and communities.

Job Summary

We are seeking a skilled Patient Engagement Specialist to join our team. As a liaison between patients and healthcare providers, you will play a critical role in ensuring seamless communication and access to care.

Key Responsibilities

  • Act as a liaison to patients and families to obtain physician referrals and schedule appointments through inbound calls.
  • Identify opportunities to serve patients and families with additional referrals and appointments during interactions.
  • Support marketing campaigns through inbound patient calls, including scheduling appointments for screenings, education, and other promotions.
  • Liaise with patients and families to document, respond, escalate, or resolve inquiries and complaints.
  • Interact with patients and families to determine needs, schedule or cancel appointments, or refer to the correct staff or provider.
  • Document appropriately in electronic medical records and other engagement center software.
  • Support the team with daily workloads, as required.

Requirements

  • High School Diploma or GED
  • 2 years of healthcare experience (preferred)
  • 1 year of knowledge of health insurance (preferred)

Travel Requirements

None or Rarely

Equal Opportunity Employer

Franciscan Health is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive employer.



  • Munster, Indiana, United States Powers Health Full time

    Patient Care SpecialistAt Powers Health, we are seeking a skilled Patient Care Specialist to join our team. As a Patient Care Specialist, you will work under the supervision of a staff nurse and provide high-quality patient care by performing specific tasks, caring for the personal needs, comfort, and safety of patients in accordance with hospital policy and...


  • Munster, Indiana, United States Powers Health Full time

    At Powers Health, we are seeking a skilled Patient Care Specialist to join our team. As a key member of our healthcare team, you will be responsible for providing high-quality patient care under the supervision of a staff nurse. Your primary duties will include caring for the personal needs, comfort, and safety of patients in accordance with hospital policy...


  • Munster, Indiana, United States Franciscan Health Full time

    Job SummaryWe are seeking a highly skilled and compassionate Healthcare Liaison Specialist to join our team at Franciscan Health. As a key member of our engagement center, you will play a vital role in providing exceptional patient care and support.Key ResponsibilitiesAct as a liaison between patients and healthcare providers to obtain referrals and schedule...


  • Munster, Indiana, United States Franciscan Health Full time

    About the RoleWe are seeking a skilled Healthcare Liaison Specialist to join our team at Franciscan Health. As a liaison to patients and families, you will play a critical role in obtaining physician referrals and scheduling appointments through inbound calls.Key ResponsibilitiesAct as a liaison to patients and families to obtain physician referrals and...

  • Nurse Care Specialist

    2 weeks ago


    Munster, Indiana, United States Franciscan Health Full time

    Franciscan Health is seeking a dedicated and compassionate Registered Nurse to join our team at the Munster Campus. As a Nurse Care Specialist, you will provide high-quality patient care and work collaboratively with our multidisciplinary team to deliver exceptional healthcare services. As a key member of our team, you will have the opportunity to develop...


  • Munster, Indiana, United States Franciscan Health Full time

    Job SummaryWe are seeking a skilled Patient Care Technician to join our team at Franciscan Health Munster Campus. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and supporting our nursing staff.Key ResponsibilitiesPerform delegated patient care activities as directed by the RN or medical staff, ensuring safe,...


  • Munster, Indiana, United States Franciscan Health Full time

    Join Our Team as a Patient Care TechnicianWe are seeking a skilled and compassionate Patient Care Technician to join our team at Franciscan Health. As a Patient Care Technician, you will play a vital role in providing exceptional patient care and supporting our nursing staff.Key Responsibilities:Perform delegated patient care activities as directed by the RN...


  • Munster, Indiana, United States Powers Health Full time

    Patient Care Technician Job DescriptionPowers Health is seeking a skilled Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing high-quality patient care under the supervision of a staff nurse.Key Responsibilities:Facilitate the provision of patient care by performing specific tasks and caring for the...


  • Munster, Indiana, United States Powers Health Full time

    Patient Care Technician Job DescriptionAt Powers Health, we are seeking a skilled Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing high-quality patient care and support.Key Responsibilities:Under the supervision of a staff nurse, facilitate the provision of patient care by performing specific...


  • Munster, Indiana, United States Powers Health Full time

    Patient Care Technician Job DescriptionAt Powers Health, we are seeking a skilled Patient Care Technician to join our team. As a Patient Care Technician, you will play a vital role in providing high-quality patient care under the supervision of a staff nurse.Key Responsibilities:Facilitate the provision of patient care by performing specific tasks and caring...


  • Munster, Indiana, United States Powers Health Full time

    Powers Health is seeking a skilled Patient Care Tech to facilitate the provision of patient care under the supervision of a staff nurse. The ideal candidate will have a strong understanding of hospital policies and standards of care, as well as excellent communication and interpersonal skills.Responsibilities:Perform specific tasks to support patient care,...


  • Munster, Indiana, United States Momentum Healthcare Staffing Full time

    Momentum Healthcare Staffing: Cardiovascular Specialist OpportunityWe are seeking a skilled Cardiovascular Specialist to join our team at Momentum Healthcare Staffing in Munster, IN. This permanent position offers a unique chance to provide comprehensive cardiovascular care to a diverse patient population in a supportive healthcare environment.Key...


  • Munster, Indiana, United States Momentum Healthcare Staffing Full time

    Momentum Healthcare Staffing: Cardiovascular Specialist OpportunityWe are seeking a qualified Cardiovascular Specialist to join our team in Munster, IN. This permanent position offers a supportive work environment with opportunities for professional growth and a focus on patient-centered care.Key Responsibilities:Diagnose and manage a wide range of...

  • Healthcare Liaison

    3 weeks ago


    Munster, Indiana, United States Franciscan Health Full time

    Job Title: Engagement Center SpecialistFranciscan Health is seeking a skilled Engagement Center Specialist to join our team. As a liaison between patients and healthcare providers, you will play a vital role in ensuring seamless communication and coordination of care.Key Responsibilities:Act as a patient advocate, facilitating communication between patients...


  • Munster, Indiana, United States OneStaff Medical Full time

    Job Title: Diagnostic Imaging SpecialistJob Description:We are seeking a skilled Diagnostic Imaging Specialist to join our team at OneStaff Medical. As a Diagnostic Imaging Specialist, you will be responsible for operating imaging equipment to produce high-quality diagnostic images. Your expertise will be essential in helping us provide exceptional patient...


  • Munster, Indiana, United States Powers Health Full time

    Diagnostic Imaging SpecialistWe are seeking a skilled Diagnostic Imaging Specialist to join our team at Powers Health. As a Diagnostic Imaging Specialist, you will be responsible for performing diagnostic procedures using computed tomography (CT) technology.Key Responsibilities:Interpret physician orders and position patients for imaging proceduresAdminister...


  • Munster, Indiana, United States Powers Health Full time

    Job Title: Echocardiography SpecialistPowers Health is hiring an Echocardiography Specialist to join our team of healthcare professionals. As an Echocardiography Specialist, you will be responsible for performing echocardiographic studies on adult and pediatric patients with known or suspected cardiac anomalies.Responsibilities:Perform optimal quality...


  • Munster, Indiana, United States Innovative Renal Care Full time

    The Dialysis Care Specialist will work under the supervision of a physician or registered nurse experienced or trained in dialysis treatment. This position exercises knowledge of patient rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all patients in a safe, secure environment.This role requires at least 1 year of...


  • Munster, Indiana, United States MedUS Healthcare Full time

    Job Title: Travel Imaging SpecialistJob Description:MedUS Healthcare is seeking a skilled Travel Imaging Specialist to join our team for a travel assignment in Indiana. As a Travel Imaging Specialist, you will be responsible for operating CT scanners and providing high-quality imaging services to patients.Key Responsibilities:Operate CT scanners to produce...


  • Munster, Indiana, United States Powers Health Full time

    Job SummaryPowers Health is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will provide patient care services and assist medical staff with patient visits and procedures in a medical office or clinic setting.ResponsibilitiesPerform patient care services under the direction of the Provider.Assist the...