Patient Engagement Specialist
2 months ago
About Franciscan Health
Franciscan Health is a leading healthcare provider in the Midwest, with 12 ministries and access points across Indiana and Illinois. We take pride in hiring compassionate and dedicated professionals who provide exceptional care to our patients and communities.
Job Summary
We are seeking a skilled Patient Engagement Specialist to join our team. As a liaison between patients and healthcare providers, you will play a critical role in ensuring seamless communication and access to care.
Key Responsibilities
- Act as a liaison to patients and families to obtain physician referrals and schedule appointments through inbound calls.
- Identify opportunities to serve patients and families with additional referrals and appointments during interactions.
- Support marketing campaigns through inbound patient calls, including scheduling appointments for screenings, education, and other promotions.
- Liaise with patients and families to document, respond, escalate, or resolve inquiries and complaints.
- Interact with patients and families to determine needs, schedule or cancel appointments, or refer to the correct staff or provider.
- Document appropriately in electronic medical records and other engagement center software.
- Support the team with daily workloads, as required.
Requirements
- High School Diploma or GED
- 2 years of healthcare experience (preferred)
- 1 year of knowledge of health insurance (preferred)
Travel Requirements
None or Rarely
Equal Opportunity Employer
Franciscan Health is an equal opportunity employer and is committed to providing a work environment free from discrimination and harassment. We welcome applications from diverse candidates and are proud to be an inclusive employer.
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