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Patient Engagement Coordinator

2 months ago

Munster, Indiana, United States Franciscan Health Full time

Company Overview

Franciscan Health is a prominent Catholic healthcare system in the Midwest, dedicated to delivering compassionate and comprehensive care to patients and communities across Indiana and Illinois. We pride ourselves on our commitment to excellence and the well-being of those we serve.

Role Overview

As an Engagement Center Specialist, you will play a vital role in enhancing patient experiences by facilitating communication and support. Your responsibilities will include:

  • Serving as a primary contact for patients, assisting with physician referrals and appointment scheduling through inbound calls.
  • Identifying and recommending additional services to patients and their families during interactions.
  • Supporting marketing initiatives by managing inbound patient inquiries related to appointments, screenings, and educational programs.
  • Acting as a liaison for patients and their families to address inquiries, resolve complaints, and escalate issues as necessary.
  • Engaging with patients to assess their needs, schedule or cancel appointments, and direct them to appropriate staff or providers.
  • Maintaining accurate documentation in electronic medical records and other relevant software.
  • Collaborating with team members to manage daily operational tasks effectively.
Incentives

Sign-on bonuses may be available for eligible candidates. Please inquire for more details.

Qualifications
  • High School Diploma or GED is required.
  • Preferred: 2 years of experience in a healthcare setting.
  • Preferred: 1 year of knowledge regarding health insurance processes.
Travel Requirements

Travel is rarely required for this position.

Equal Opportunity Commitment

Franciscan Alliance is dedicated to providing equal employment opportunities to all employees and qualified applicants, adhering to applicable local, state, and federal laws. We uphold a Right of Conscience objection regarding ordinances that conflict with our values and the free exercise of our religious rights.