Client Care Specialist
6 hours ago
This role involves handling incoming client calls, assisting with service and maintenance call dispatching, and reporting to the Call Center Manager.
Key Responsibilities- Answer incoming client calls and provide a positive first impression of the company.
- Ensure good communication with clients, using a courteous and pleasant demeanor.
- Answer calls before the third ring and use the approved company greeting and script.
- Notify clients of any delays or changes to scheduled service appointments.
- Call clients to schedule service appointments and make up for any shortfall of repair calls.
- High school diploma or equivalent required.
- Above-average verbal and telephone communication skills are essential.
- Good computer software skills are necessary.
- Prior customer service experience is preferred.
$37,000.00 - $55,000.00 per year
About UsBenjamin Franklin Plumbing values its team members and offers a competitive rate, flexibility, and career growth opportunities. Our team members are our most valuable assets, and we strive to provide a positive work environment.
We believe in paying our employees fairly and offering flexible scheduling to accommodate their needs. Our training programs include technical training, virtual technical training, communications, sales, and more. If you are serious about your career and want to learn from the best in the industry, we encourage you to apply.
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