Customer Service Coordinator

2 weeks ago

Rochester, New York, United States ASSA ABLOY Fenestration Full time
{"Job Title": "Customer Service Admin", "Job Description": "Job Summary

ASSA ABLOY Fenestration is seeking a highly detail-oriented and organized Customer Service Admin to join our team. As a key member of our Customer Service department, you will be responsible for completing a variety of tasks and duties critical to our success.

Key Responsibilities
  • Answer customer phone calls and route them accordingly
  • Aid in the accurate entry of orders into our ERP system
  • Work with Engineering and other departments to set up new item numbers as needed
  • Perform routine review of customers and distributors per ASSA ABLOY export compliance guidelines
  • Execute basic customer open order reports as requested
Requirements
  • Analytical skills with high attention to detail
  • Good organizational skills; ability to use dual monitors and function simultaneously in multiple systems
  • Teamwork - works well with other members of the department as well as others in the company
  • Ability to be resourceful and flexible as conditions change or while encountering obstacles
  • Good working knowledge of Microsoft Excel
  • Excellent attendance and flexible schedule (Hours 8am-5pm, Mon-Fri)
What We Offer

At ASSA ABLOY, we believe our greatest asset is our people, and we strive for competitive compensation plans to attract the best talent. The salary range provided is a good faith estimate of what our ideal candidates are likely to expect, and we take into consideration a broad scope of factors, including but not limited to: skill sets, experience and training, education, licensure and certifications, and other business and organizational needs. In addition, we provide a comprehensive benefits package and paid time off.

ASSA ABLOY is committed to the policy of Equal Employment Opportunity. This policy expressly prohibits discrimination on the basis of sex, race, color, religion, creed, national origin, age, marital status, sexual orientation, disability, genetic predisposition or carrier status, veteran status or status as a member of any other protected group or activity.

"}

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