Front Desk Associate

10 hours ago


Roanoke, Virginia, United States Carilion Clinic Full time
Transforming Healthcare with Excellence

We are seeking a dedicated Front Desk Associate to join our team at Carilion Clinic. As a key member of our front office, you will be responsible for providing exceptional patient care and ensuring a seamless experience for our guests.

Your primary responsibilities will include:

  • Welcoming patients and guests, managing their flow, and directing them to the appropriate area.
  • Assisting with patient registration, vendor check-in, and conducting facility tours.
  • Performing business services such as Notary assistance, lost and found management, and receiving/delivering mail and packages.
  • De-escalating situations with displeased patients or guests and working closely with Patient Advocacy and Security.
  • Serving as a Sales Associate, providing back-up coverage for our gift shop and bookstore, and assisting volunteers with deliveries.

About the Role:

This is a full-time position, working four days a week with a day/evening shift. We offer a competitive salary of $43,500 per year, commensurate with experience, plus excellent benefits and opportunities for growth and development.

Requirements:

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • Two years of related customer service experience.
  • Excellent interpersonal skills, a hospitable personality, calmness, tact, diplomacy, and professionalism in handling all situations.
  • Basic typing skills and proficiency in using computer terminals to access information.
  • Ability to use office equipment and perform all functions of this position within 90 days with minimal supervision.

About Carilion Clinic:

Carilion Clinic is an organization where innovation happens, collaboration is expected, and ideas are valued. We are a not-for-profit, mission-driven health system built on progress and partnerships. Our headquarters are located in Roanoke, Va., where you can find a robust system of award-winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.


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