Customer Service Representative

20 hours ago


Roanoke, Virginia, United States Dogtopia of Roanoke Full time
Job Summary

We are seeking a highly motivated and organized individual to join our team as a Front Desk Receptionist at Dogtopia of Roanoke. As the first point of contact, you will be responsible for ensuring an exceptional customer experience for pet parents and their furry friends.

Key Responsibilities
  • Provide top-notch customer service to ensure high satisfaction ratings
  • Answer phone calls, emails, and questions from pet parents
  • Maintain accurate records of health and behavioral notes in daily activity logs
  • Knowledgeable about all services and pricing
  • Conduct opening and closing procedures, including balancing cash drawers
Requirements
  • Bachelor's degree in Business or related field
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize tasks efficiently
  • High school diploma or equivalent required
Benefits
  • $12-$13/hour competitive wage
  • Potential for career advancement based on performance
  • Fun, dynamic work environment with opportunities for professional growth


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