Front Desk Night Auditor

5 hours ago


Roanoke Rapids, North Carolina, United States Lexima Full time

Job Description:

The Nighttime Front Office Associate is responsible for providing exceptional guest service and ensuring a smooth operation of the front desk during the evening hours. As a key member of our team, you will be the first point of contact for guests arriving or departing during this time. Your attention to detail and ability to work independently are essential in maintaining accurate records and resolving any issues that may arise. You will also be responsible for preparing and reviewing reports, handling cash transactions, and maintaining the overall appearance of the front desk area.

This is a full-time position with a competitive salary range of $30,000 - $45,000 per year, depending on experience. If you have excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities:

  • •Greet and welcome guests, responding to their inquiries and addressing any concerns they may have.

  • •Prepare and review night audit reports, ensuring accuracy and completeness.

  • •Handle cash transactions, including check-ins, check-outs, and room key distributions.

  • •Maintain a clean and organized front desk area, adhering to Lexima's high standards.

  • •Provide information about hotel services and amenities, as well as local attractions and events.

  • •Collaborate with other departments to ensure seamless operations and excellent guest experiences.


Requirements:

We are seeking an individual with a High School Diploma or equivalent and prior experience in hospitality or a related field. A knowledge of accounting principles is also beneficial. The ideal candidate will possess excellent communication and problem-solving skills, be able to work independently, and have a strong commitment to delivering exceptional customer service. Fluency in English is required. We participate in E-Verify and are an equal opportunity employer.
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