Documentation Coordinator
1 week ago
Staff Management Group is seeking a skilled Documentation Coordinator to support the export documentation process and ensure efficient communication with customers, carriers, and internal teams.
Key Responsibilities:
- Provide exceptional customer service by addressing inquiries promptly and professionally.
- Follow up on payments from cash account customers, sending notifications and tracking receipt of funds.
- Add release fees to bills of lading and send payment reminders to customers.
- Update bills of lading and send them to customers and involved agents to facilitate the release of goods.
- Assist the documentation team by obtaining necessary information and answering questions related to documentation.
- Ensure accurate and timely document transfer, avoiding shipment delays and customs clearance issues.
- Print and ship signed original house bills of lading to customers and relevant recipients.
- Handle invoicing for warehouse orders and manage bonds in compliance with customs and shipping regulations.
- Resolve payment discrepancies and maintain records of export transactions and customer correspondence.
Requirements:
- High school diploma; associate degree preferred.
- Customer service experience and logistics experience.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong listening, written, and verbal communication skills; excellent interpersonal and teamwork skills.
- Strong MS Office skills, including Excel, Word, and PowerPoint.
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Logistics Coordinator
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Logistics Coordinator
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