Customer Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Agent, working on the 2nd shift weekends. As a key member of our Customer Care Center, you will be responsible for providing exceptional customer service to our parkers across the United States.
Key Responsibilities:- Answer incoming calls in a timely and professional manner
- Display a caring attitude and connect with our customers
- Multitask between various systems to assist the parker/customer
- Log call activity and enter call data/information into the tracking system
- Support LAZ field operations
- Use proper grammar and spelling in all communications
- High school diploma or GED required
- Minimum 1 year call center or phone experience required
- Parking industry experience preferred but not required
- Working knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications
- $15.96 per hour
- Growth Opportunities
- Pay Activ - On-demand access to earned wages
- Paid training
- Health Coaching & Resources
- Employee Assistance Program (EAP)
- Smoking Cessation Program
- 401(k) with Employer Match
- Medical, dental, vision - 3 plan options
LAZ Parking is an equal opportunity employer and participates in E-Verify. We are committed to providing equal employment opportunity to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated, and other protected veterans, or any other characteristic protected by federal, state, or local law.
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