Customer Support Services Executive
7 days ago
We are seeking a seasoned Customer Support Services Executive to lead our post-sales technical support function at Securiti.ai. As a Director, you will be responsible for driving the overall post-sales engagement with customers and delivering a white-glove experience. This includes responsive and rapid resolution of customer issues with our product offerings.
Main Responsibilities:
- Develop and execute customer support SOPs and Runbooks for customer issue remediation.
- Mature a tiered support model across a global support organization that delivers follow-the-sun 24x7x365 support coverage.
- Build and lead a team of talented support engineers.
- Institute and develop support dashboards and operational metrics by leveraging CRM, Support systems, and DevOps system, with a specific focus on customer SLAs, CSAT and NPS metrics.
- Interface with engineering and product management to provide a feedback loop that includes repeatable IP in the form of implementation tools, customer insights, support knowledgebase and quality improvements.
- Drive a P&L business plan for post-sales support, including forecasting budgets and financial plans.
-
Support Services Coordinator
4 days ago
San Francisco, California, United States Winston Support Services Full timeAbout Winston Support ServicesWe are a leading support services company providing administrative assistance to executives in the investment banking sector. Our team is dedicated to delivering exceptional support and ensuring the smooth operation of our clients' businesses.Job Summary:The Administration Assistant will provide comprehensive administrative...
-
San Jose, California, United States FastSigns Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Coordinator/Administrative Support to join our team at FASTSIGNS. The successful candidate will possess excellent communication skills, be responsive, and have the ability to build long-lasting relationships with customers.Key ResponsibilitiesIn this role, you will be...
-
Executive Administrative Assistant
4 days ago
San Francisco, California, United States Winston Support Services Full timeAbout Winston Support ServicesWe are a premier support services company serving the investment banking sector with administrative expertise. Our team provides unparalleled support to executives, ensuring their operations run smoothly and efficiently.Job Overview:This role involves providing administrative support to an executive at our investment bank,...
-
Customer Service Representative
2 weeks ago
San Jose, California, United States Cabela's Full timeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Cabela's. As an Outfitter, you will provide exceptional customer service, promote CLUB membership, and execute all operational programs.About the Role:Support a strong commitment to world-class customer serviceProactively greet customers and present them with the...
-
Executive Leader for Legal Services Growth
4 weeks ago
San Francisco, California, United States Affinity Executive Search Full timeA dynamic opportunity exists for an accomplished Sales Professional to lead the growth of our Legal Services practice. As a seasoned Senior Account Executive-Legal Services, you will be responsible for expanding business with existing clients and developing strategic relationships with new ones. This is an excellent chance to leverage your sales expertise,...
-
Executive Support Specialist
4 weeks ago
San Jose, California, United States TOPSERVE SERVICE SOLUTIONS INC Full timeAbout the RoleWe are seeking a highly skilled and organized Executive Support Specialist to join our team at TOPSERVE SERVICE SOLUTIONS INC. This is an exciting opportunity to work in a dynamic environment and contribute to the success of our organization.Job ResponsibilitiesProvide administrative support to senior executives, ensuring seamless communication...
-
Senior Customer Support Executive
7 days ago
San Fernando, California, United States One Step GPS Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Support Executive to join our team in San Fernando, CA. This is an exciting opportunity for an experienced professional to take on a challenging role and contribute to the growth of our company.The ideal candidate will have prior experience in customer support, preferably in the software industry,...
-
Administrative Support Specialist
4 days ago
San Francisco, California, United States Winston Support Services Full timeJob OverviewWe are excited to announce an opportunity for an Administrative Support Specialist to join our team at Winston Support Services. In this role, you will provide critical administrative support to our executive team, contributing to the smooth operation of our organization.As a key member of our team, your responsibilities will include:Managing...
-
Executive Support Associate
2 weeks ago
San Jose, California, United States Adecco US, Inc. Full timeExplore a dynamic opportunity with Adecco US, Inc. as an Executive Support Associate in San Jose, CA.This role offers a competitive hourly rate of $30.00 and a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan.Key...
-
Enterprise Customer Support Executive
1 week ago
San Francisco, California, United States Yalent Full timeUnlock Revenue Growth Opportunities in Enterprise Customer SupportJoin Yalent in their mission to partner with a fast-growing AI-driven company that's transforming enterprise customer support with advanced conversational AI agents.This innovative company is at the forefront of delivering exceptional customer service while optimizing operations for leading...
-
Customer Service Representative
2 weeks ago
San Jose, California, United States O'Reilly Auto Parts Full timeAt O'Reilly Auto Parts, we are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. Estimated Annual Salary: $36,600 - $42,200This role is ideal for those who enjoy working in a fast-paced environment and providing exceptional customer service. As a Retail Service Specialist, you will be responsible...
-
Executive Support Specialist
4 weeks ago
San Jose, California, United States Conklin Bros Full timeAre you a highly organized and detail-oriented individual looking for a challenging role in administrative support? Conklin Bros is seeking a skilled Executive Support Specialist to provide essential administrative services to our team.We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.Key ResponsibilitiesCommunication...
-
Executive Support Specialist
1 week ago
San Bernardino, California, United States Kelly Services Full timeJob SummaryThis temp to hire opportunity seeks an experienced Executive Assistant to join our client's team in San Bernardino, CA.Duties and ResponsibilitiesProvide administrative support to the department director and executive team.Manage complex schedules and coordinate meetings, appointments, and events.Act as a liaison between the department director...
-
Customer Service Representative
4 days ago
San Jose, California, United States Papa John's - Bagpiper Full timeAbout the RolePapa John's - Bagpiper is looking for a motivated and detail-oriented Delivery Driver to join our team.This role requires the ability to work independently and as part of a team to deliver products to customers in a safe, courteous, and timely manner.Responsibilities:Perform pre-delivery vehicle preparation, learning the delivery area, checking...
-
Customer Service Excellence Leader
4 weeks ago
San Jose, California, United States CVS Health Full timeWe are seeking a highly skilled and dedicated Customer Service Excellence Leader to join our team at CVS Health. As an Operations Supervisor, you will play a key role in supporting store management in planning and driving store execution and performance while building consumer loyalty through excellent customer service.Key Responsibilities:Lead the store...
-
Customer Service Representative
2 weeks ago
San Jose, California, United States Casper Retail Full timeWelcome to Casper RetailWe're a leading retail company dedicated to providing better sleep solutions for our customers. Our mission is to awaken the potential of a well-rested world, one great night's sleep at a time.About This RoleThis Customer Service Representative position is perfect for someone who enjoys interacting with customers, providing product...
-
Executive Support Associate
4 weeks ago
San Jose, California, United States Epinomics Inc. Full timeSalary and BenefitsWe offer a competitive salary range of $80,000 - $100,000 per annum, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement plan, and generous paid time off.Key Skills and Qualifications:Previous experience supporting senior executives in a startup environmentExcellent oral...
-
Customer Service and Sales Manager
4 weeks ago
San Jose, California, United States LimeBricks Inc. Full timeAre you a driven sales professional looking for a new challenge? Do you have experience in direct-to-consumer sales or SMB sales and a passion for delivering exceptional customer experiences? Look no further than LimeBricks Inc.! We are seeking a highly motivated Sales and Service Lead to join our team and drive business growth.As the Sales and Service Lead,...
-
Airport Ground Support Specialist
4 weeks ago
San Jose, California, United States GAT Airline Ground Support Full timeGAT Airline Ground Support is seeking a professional Airport Customer Service Agent to join our team. As an Airport Ground Support Specialist, you will be responsible for providing excellent customer service to passengers at the airport.Job DescriptionThe primary responsibilities of this role include:Ensuring that all customers receive prompt and courteous...
-
Customer Support Engineer
4 days ago
San Jose, California, United States NEWT Water Solutions Inc Full timeNewt Water Solutions Inc is hiring a Customer Support Engineer to provide front-line customer service for our clients. As a key member of our team, you will be responsible for delivering exceptional service experiences that drive customer satisfaction and retention.Your key responsibilities will include:Providing customer support during field visits or...