Customer Service Excellence Leader

5 days ago


San Jose, California, United States CVS Health Full time

We are seeking a highly skilled and dedicated Customer Service Excellence Leader to join our team at CVS Health. As an Operations Supervisor, you will play a key role in supporting store management in planning and driving store execution and performance while building consumer loyalty through excellent customer service.

Key Responsibilities:

  • Lead the store team and ensure seamless day-to-day operations
  • Deliver exceptional customer experiences by addressing customer inquiries, resolving issues, and promoting our customer-centric culture
  • Manage inventory, pricing, and merchandise presentation to drive sales and improve store visual appeal
  • Collaborate with store management to achieve business objectives, implement process improvements, and maintain high standards of quality and productivity

Requirements:

  • Demonstrated experience in retail supervision and customer-facing roles
  • Excellent communication, interpersonal, and leadership skills
  • Able to work a flexible schedule, including evenings, weekends, and holidays

What We Offer:

  • A competitive salary range: $$63,500 - $84,000
  • A comprehensive benefits package, including medical, dental, vision, and 401(k) plan
  • Ongoing training and development opportunities to enhance your skills and career growth
  • A collaborative and dynamic work environment that values diversity, equity, and inclusion


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