Customer Service Representative
21 hours ago
At O'Reilly Auto Parts, we are seeking a highly motivated and customer-focused individual to join our team as a Retail Service Specialist. Estimated Annual Salary: $36,600 - $42,200
This role is ideal for those who enjoy working in a fast-paced environment and providing exceptional customer service. As a Retail Service Specialist, you will be responsible for supporting the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.
The successful candidate will have strong communication skills, be able to obtain RSS Certification, and possess retail sales experience, preferably in auto parts. Additionally, knowledge of automotive systems and repair is desired, as well as ASE Certification and fluency in multiple languages, particularly Spanish.
O'Reilly Auto Parts offers a comprehensive Total Compensation Package, including competitive wages, paid time off, stock purchase plan, 401k with employer contributions, medical, dental, and vision insurance, team member health and wellbeing programs, tuition educational assistance programs, and opportunities for career growth.
- Job Responsibilities:
- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs.
- Ensure telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner.
- Handle special orders and outside purchases efficiently and according to procedure.
- Process retail customer returns and exchanges efficiently and accurately.
- Invoice merchandise, including core charges and warranties, before product leaves the store.
- Delegate Image Maker and merchandising tasks as assigned.
- Perform all store opening/closing duties, including day end procedures and securing money/deposits according to company policy.
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