Front Desk Agent
2 weeks ago
We are a full-service luxury hotel committed to delivering exceptional guest experiences and fostering a positive work environment for our associates.
We take pride in being named Conde Nast Readers #1 Hotel in Boston and #19 in the world, and we strive to maintain the highest standards of service and excellence in everything we do.
Our associates are valued as customers, and we offer competitive wages and benefits to ensure their well-being and success.
Responsibilities- Greet guests with a warm and sincere welcome, using a positive and clear speaking voice to ensure a seamless check-in experience.
- Process registrations efficiently, using a computer system to input and retrieve information, and confirming details such as room rates and guest numbers.
- Promote HEI Hotels and Resorts and brand marketing programs to enhance the guest experience.
- Make informed room selections based on guest needs, and code electronic keys to ensure secure access.
- Verify and imprint credit cards for authorization, handle cash and make change, and balance the house bank to maintain accurate financial records.
- Process payments, including vouchers, traveler's checks, and foreign currency, and post charges to guest rooms and house accounts using the computer.
- Respond to guest inquiries and resolve issues promptly, using effective communication and problem-solving skills to ensure guest satisfaction.
- Close guest accounts at check-out, and negotiate compromises as needed to resolve any issues.
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
- Remain calm and alert during emergency situations and heavy hotel activity, using experienced judgment and discretion to ensure guest safety and satisfaction.
- High school diploma or equivalent required, with a college degree preferred.
- Hotel experience preferred, with a strong understanding of front office operations and customer service principles.
- Ability to effectively deal with internal and external customers, using patience, tact, and diplomacy to resolve conflicts and ensure guest satisfaction.
- Ability to stand and move throughout the front office, and continuously perform essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to observe and detect signs of emergency situations, and establish and maintain effective working relationships with associates, customers, and patrons.
- Effective verbal and written communication skills, with the ability to adapt communication style to suit different audiences.
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for physical, mental, and financial wellness, creating value in your most important investment - you.
We offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield, as well as Vision insurance programs through EyeMed.
Our Vacation, Sick, and Holiday programs provide time off to rejuvenate, and we offer pet insurance through the ASPCA.
For your financial wellness, we provide a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans.
Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as your employer.
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