Front Desk Representative

1 day ago

Boston, Massachusetts, United States IHG Full time
About Us

We're a global hospitality company that's passionate about delivering exceptional guest experiences. Our team is dedicated to making every stay unforgettable, and we're looking for like-minded individuals to join us.

Job Summary

We're seeking a skilled Front Desk Agent to join our team at InterContinental Boston. As a key member of our front office team, you'll be responsible for providing exceptional guest service, handling transactions, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Provide warm and welcoming service to guests, ensuring a memorable experience from check-in to check-out.
  • Handle cash and credit transactions, as well as manage guest bookings and up-selling opportunities.
  • Stay one step ahead of guests' needs, recording and acting on their preferences, and handling their messages, requests, questions, and concerns.
  • Be a trusted contact for all guests, helping them with anything from bill issues to local knowledge, and looping in management when necessary.
  • Stay safe all the time, following our safety procedures and reporting any incidents.
  • Take pride in your appearance and place as a brand ambassador, always knowing what events and activities are on the day's schedule.
  • Jump into other ad-hoc duties when your colleagues need your help.
What We're Looking For:
  • Excellent communication skills, with the ability to handle guest concerns and compliments with ease.
  • Problem-solving skills that turn issues into opportunities, ensuring every guest leaves with great memories.
  • Fluency in the local language, with extra language skills a plus but not essential.
  • Literacy and tech-savviness, with a good grasp of reading, writing, basic math, and computers.
  • Flexibility, with night, weekend, and holiday shifts all part of the job.
  • A high school diploma or qualification, with a college or university degree a bonus but not essential.
  • Experience in a front desk or guest service position, with at least one year of experience ideal.
  • Physical strength, with the ability to lift, push, and pull big objects up to 50lbs (23kg).
What We Offer:
  • A competitive financial and benefits package, including medical, dental, vision, disability, and life insurance support, and a matching 401k plan.
  • Complimentary dry cleaning and employee meals.
  • Hotel discounts worldwide, as well as access to a wide variety of discount programs.
  • The chance to work with a great team of people and become part of the global IHG family.

We're an equal opportunity employer, committed to providing equal employment opportunities to all applicants and colleagues without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

  • Front Desk Representative

    1 day ago

    Boston, Massachusetts, United States Club Quarters Full time

    Job Title: Front Desk AgentClub Quarters is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Provide professional and efficient service...

  • Front Desk Representative

    3 weeks ago

    Boston, Massachusetts, United States Club Quarters Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Club Quarters. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling front desk operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide professional and...

  • Front Desk Representative

    2 weeks ago

    Boston, Massachusetts, United States Club Quarters Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Club Quarters. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling front desk operations, and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide professional and...

  • Front Desk Representative

    4 weeks ago

    Boston, Massachusetts, United States Ophthalmic Consultants of Boston Full time

    Job SummaryOphthalmic Consultants of Boston is seeking a highly skilled and detail-oriented Front Desk Representative to provide exceptional patient care and administrative support in a fast-paced medical environment.Key Responsibilities:Deliver outstanding patient service by demonstrating a calm and professional demeanor in a busy office setting.Ensure...

  • Front Desk Representative

    2 weeks ago

    Boston, Massachusetts, United States Highgate Hotels Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The Newbury Boston. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience during their stay.Key Responsibilities:Provide warm and welcoming greetings to all...

  • Front Desk Representative

    2 weeks ago

    Boston, Massachusetts, United States Westin Boston Seaport District Full time

    Front Desk Agent Job SummaryAs a Front Desk Agent at the Westin Boston Waterfront, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...

  • Front Desk Representative

    2 weeks ago

    Boston, Massachusetts, United States Westin Boston Seaport District Full time

    Front Desk Agent Job SummaryAs a Front Desk Agent at the Westin Boston Waterfront, you will be responsible for providing exceptional guest service and ensuring a seamless stay for our valued guests. This role requires a positive and upbeat personality, with a strong focus on delivering outstanding customer service.Key Responsibilities:Register guests and...

  • Front Desk Representative

    1 week ago

    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional experiences to our guests. At IHG, we're committed to creating a culture that's inclusive, diverse, and empowering.Job OverviewWe're seeking a highly skilled and customer-focused Front Desk Agent to join our team at the InterContinental Boston. As a Front Desk Agent,...

  • Front Desk Representative

    3 weeks ago

    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional experiences for our guests. At IHG, we're committed to creating a culture of warmth, inclusivity, and respect for all our colleagues and guests.Job SummaryWe're seeking a highly skilled and customer-focused Front Desk Agent to join our team at InterContinental Boston....

  • Front Desk Representative

    3 weeks ago

    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional experiences for our guests. At IHG, we're committed to creating a culture of warmth, inclusivity, and respect for all our colleagues and guests.Job SummaryWe're seeking a highly skilled and customer-focused Front Desk Agent to join our team at InterContinental Boston....

  • Front Desk Supervisor

    2 weeks ago

    Boston, Massachusetts, United States New TSI MA Holding LLC Full time

    Job Title: Front Desk SupervisorWe are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Broadway Gym Holdings LLC. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, ensuring a welcoming and safe environment for members and guests, and supporting the overall success of our...

  • Front Desk Supervisor

    2 weeks ago

    Boston, Massachusetts, United States New TSI MA Holding LLC Full time

    Job Title: Front Desk SupervisorWe are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Queens Gym, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a welcoming and safe environment for members and guests, and supporting the overall success of...

  • Front Desk Representative

    1 day ago

    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company with a passion for delivering exceptional guest experiences. Our team is dedicated to making every stay memorable, and we're looking for like-minded individuals to join us.Job OverviewWe're seeking a Front Desk Agent to join our team at InterContinental Boston. As a key member of our hospitality team, you'll be...

  • Front Desk Representative

    2 weeks ago

    Boston, Massachusetts, United States IHG Full time

    About UsWe're a global hospitality company that's passionate about delivering exceptional experiences for our guests. Our team is dedicated to providing personalized service, memorable experiences, and global etiquette.Hotel OverviewOur hotel is a landmark of luxury, rated in the top five on Trip Advisor for Boston hotels, and named one of the 'Best Hotels...

  • Front Desk Manager

    4 weeks ago

    Boston, Massachusetts, United States NFC Amenity Management Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Lead to join our team at NFC Amenity Management. As a Front Desk Lead, you will be responsible for providing exceptional customer service and ensuring a smooth operation of our front desk services.Key ResponsibilitiesCustomer Service: Provide top-notch customer service to residents,...

  • Front Desk Agent

    1 week ago

    Boston, Massachusetts, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Responsibilities:Check-in and check-out guests, ensuring...

  • Front Desk Supervisor

    2 weeks ago

    Boston, Massachusetts, United States New TSI MA Holding LLC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Supervisor to join our team at Queens Gym, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a welcoming and safe environment for members and guests, and supporting the overall success of our fitness club.Key...

  • Front Desk Representative

    2 weeks ago

    Boston, Massachusetts, United States RAFFLES Full time

    Job SummaryWe are seeking a skilled and courteous Front Desk Agent to join our team at Raffles Boston. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesWelcome and register guests, presenting statements and collecting...

  • Front Desk Coordinator

    2 weeks ago

    Boston, Massachusetts, United States Atlantic Group Full time

    Front Desk ReceptionistWe are seeking a highly skilled and professional Front Desk Receptionist to provide exceptional customer service and support to our clients and visitors.Key Responsibilities: Greet and welcome clients and visitors with a warm and friendly demeanor Answer phone calls, take messages, and direct calls to the appropriate person or...

  • Front Desk Agent

    3 weeks ago

    Boston, Massachusetts, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at HEI Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Responsibilities:Greet guests warmly and efficiently,...