Senior Front Desk Hospitality Agent

1 day ago

Boston, Massachusetts, United States Sonder Holdings, Inc. Full time
About Sonder

Sonder is a hospitality company that is revolutionizing the way people stay. We offer a unique and personalized experience for our guests, with a focus on exceptional service and attention to detail.

The Opportunity

We are seeking a Senior Front Desk Hospitality Agent to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, resolving issues, and ensuring that our guests have a memorable stay.

Key Responsibilities
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the front desk team to ensure seamless guest experiences.
  • Communicate effectively with guests, both in-person and through digital communication systems.
  • Handle guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.
  • Coordinate work from the front desk, prioritizing and delegating tasks to completion, and acting as a point of contact for escalated guest situations when a manager is unavailable.
  • Assist with training and mentorship for Front Desk Hospitality Agents.
  • Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.
Requirements
  • Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles.
  • Demonstrated experience using customer communication software such as Salesforce.
  • Personable, service-minded, and positive, with excellent problem-solving skills and a proactive approach to addressing guest needs.
  • Strong computer literacy and writing skills, and comfortable switching between multiple desktop and mobile applications.
  • Organized, hardworking, and detail-oriented, with an ability to work effectively both independently and in a team.
  • Flexible schedule and open to working evenings, weekends, and holidays.
  • Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.
  • Proficiency in languages other than English is an asset.
About Us

Sonder Holdings, Inc. is a hospitality company that is committed to creating a workplace where employees can thrive. We believe in extending hospitality to all, and we strive to build a diverse, equitable, and inclusive workplace aligned with the communities we serve.

We offer attractive employee travel perks, competitive stock, health and lifestyle benefits, and a range of other perks and benefits to our employees.

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