Front Desk Representative
1 day ago
Club Quarters is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling front desk operations, and ensuring a seamless experience for our guests.
Key Responsibilities:- Provide professional and efficient service to guests, responding to their needs and resolving any issues in a timely manner.
- Operate the front desk, handling guest requests, and managing the cash drawer.
- Communicate effectively with guests, colleagues, and other departments to ensure guest satisfaction.
- Monitor and maintain accurate records of guest information, including reservations and billing.
- Assist with concierge services, providing guests with information and recommendations on local events and services.
- Supervise Guest Service Representatives and ensure they are meeting guest service standards.
- Balance room inventory to maximize revenue and ensure accurate billing.
- Perform night audit shifts as needed and maintain accurate records of hotel operations.
- Flexible schedule, including AM, PM, overnight shifts, holidays, and weekends.
- Excellent customer service skills and ability to work in a fast-paced environment.
- Ability to multitask, prioritize tasks, and maintain accuracy in a high-pressure situation.
- Proficient in the use of SMS and other equipment, including kiosks and PMS systems.
- Knowledge of hotel operations, including front desk procedures and revenue management.
Club Quarters is an equal opportunities employer and welcomes applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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Front Desk Representative
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Front Desk Representative
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