Customer Service Representative

4 weeks ago

Salt Lake, Utah, United States The Bowen Group Full time
Job Title: Customer Service Representative

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at The Bowen Group. As a Customer Service Representative, you will provide front-line operational support for the Veterans Experience Office's premier Contact Center.

Key Responsibilities:

- Assist callers by directing them to proper resources to address questions, issues, and complaints.
- Understand and explain Department of Veterans Affairs (VA) services or procedures.
- Ask clarifying questions to identify complex or vague requests for VA services and information.
- Accurately record details of calls and other service requests in an expected time frame.
- Select appropriate VA services to meet the specific needs of customers.
- Establish and maintain effective communication and working relationships with VA employees, outside agencies, and the public.

Requirements:

- Six months of work experience in customer service and call center environment.
- Ability to hardwire to High Speed Internet (no Wi-Fi) with a minimum 25 mbps download without delay / Minimum 10 mbps upload without delay.
- Able to provide a work-at-home environment that is ergonomically sound, conducive to taking customer calls, quiet, and free from distraction.
- Ability to work under pressure including calm and effective dealing with escalating or difficult calls.
- Capability to "think on your feet" to offer additional solutions to problems.
- Detail-oriented with strong organizational and time-management skills.
- Excellent verbal, interpersonal, and written communication skills.
- Familiarity with the military and veteran community programs is a plus.
- U.S. Military Veteran or Veteran family members receive additional consideration.
- Must be a U.S. Citizen or a Green Card Holder.
- Proof of eligibility to work in the United States.

Perks:

- Health and Dental Insurance - Employee Premiums 100% paid by Bowen.
- Group Life insurance - Employee Premiums 100% paid by Bowen.
- Short-term Disability - Employee Premiums 100% paid by Bowen.
- Generous vacation and sick leave.
- 11 Paid Federal Holidays.
- 401(k).

About The Bowen Group:

The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law.

Equal Opportunity Employer:

The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Accessibility Notice:

This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.

E-Verify Participant:

The Bowen Group participates in the E-Verify program in certain locations as required by law.

Background Check:

Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.

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