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Customer Service Representative

2 months ago

Rancho Cordova, California, United States Great Day Improvements: A Family of Brands Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.

As a Call Center Representative, you will be the first point of contact for our customers, answering their inquiries, and addressing their concerns in a professional and courteous manner.

You will also be responsible for scheduling appointments, entering customer information into our database, and making outbound calls to potential customers.

We are looking for someone with excellent communication and interpersonal skills, who is able to work well under pressure and meet sales targets.

Responsibilities

• Answer incoming calls from customers and provide exceptional customer service

• Schedule appointments and enter customer information into our database

• Make outbound calls to potential customers for follow-up initiatives

• Perform additional administrative duties as required

Requirements

• 1-3 years' experience working in a call center or customer care environment

• Excellent customer service skills, both written and verbal

• Excellent typing and grammar skills

• Ability to work well under pressure and meet sales targets

• Strong project management skills and attention to detail

• Ability to work as part of a team and autonomously

• Knowledge of Appointments Plus/CRM a plus

Job Type: Part-time

Work Location: In person

All Hires are contingent on Background checks and Drug Screen

K-Designers is an Equal Employment Opportunity Employer