Help Desk Specialist
8 hours ago
The Help Desk Technician role at 7 Eagle is a dynamic position that requires a passion for technology and a willingness to learn. As a member of our team, you will provide technical assistance to clients related to computer hardware and software, working both remotely and on-site.
Key Responsibilities:- Provide first-level support for desktops, laptops, printers, and other computer-related devices.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents.
- Troubleshoot and resolve system hardware and software problems.
- Document processes and procedures as required.
- Participate in on-call rotation.
- Perform other duties and responsibilities as assigned by the MSP Manager.
- A passion for technology and learning.
- A clear, friendly, and professional phone manner.
- Excellent verbal and written communication skills, including the ability to explain technical terminology to non-technical end-users.
- The ability to handle multiple assignments with attention to detail.
- Experience in Microsoft Windows Desktop Operating Systems.
- Reliable transportation.
- The ability to physically lift and move existing and new PC system components.
- A+ certification.
- Sec+ certification.
- Network+ certification.
At 7 Eagle, we value our team members and strive to create a positive and supportive work environment. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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