Hospitality Ambassador

6 days ago


Fort Myers, Florida, United States DMD Restaurant Group Full time
Job Summary

We are seeking a highly energetic and charismatic Twin Peaks Girl to join our team at DMD Restaurant Group. As a Twin Peaks Girl, you will be responsible for providing exceptional customer service, interacting with guests, and promoting our menu items.

Key Responsibilities
  • Adhere to our Presentation Guidelines to ensure a consistent and welcoming atmosphere for our guests.
  • Interact with and entertain guests, making their dining experience memorable and enjoyable.
  • Maintain proper seating and rotation using our Host Concepts to ensure efficient service.
  • Promote events and specials that drive sales and profitability for the business.
  • Provide best-in-class service and hospitality, engaging guests while seating, offering genuine goodbyes to departing guests, and answering telephones with approved Twin Peaks verbiage.
  • Perform other duties as assigned by management to ensure the success of the business.
Requirements
  • No prior experience or training is required, but a positive attitude and enthusiasm for providing excellent customer service are essential.
  • Ability to effectively communicate in English, read and understand the menu, write and ring in tickets, and operate a computerized register system.
  • Ability to suggestively sell menu items and communicate effectively with guests to entertain.
  • Ability to apply common sense and understanding to carry out simple one or two-step instructions and deal with standardized situations.
  • Ability to mathematically compute proper change and accurately settle checks.
Working Conditions

The physical demands of this role include standing, walking, using hands and fingers to handle objects, and talking or hearing. The ability to reach with hands and arms, lift and/or move up to 15 pounds, and have specific vision abilities such as close vision, peripheral vision, depth perception, and the ability to focus are also required.



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